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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walls and doors were damaged and needed paint. Lightbulb was burned out, couldn’t turn light on when I walked in at night so entered a dark hotel room. People around me were a little noisy at times.
Business response:
Thank you for your review. Although it seems you had an overall pleasant time here, we were sorry for the issues you experienced with your room. We have shared your concerns with the appropriate departments and team members, and we have taken immediate steps to address those issues. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Convenient ,worth the price. Has kitchen but you have to ask for amenities . Breakfast bar is muffins & coffee.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you enjoyed our ideal location and had a nice time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Staff is incredible. Location is convienent. Best for the price
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our ideal location and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Good basic place to stay This was fine for what I needed - basic, comfortable I didn’t spend a lot of time in the room. WiFi was good. Breakfast is more like snacks and coffee, but it was fine. Staff was friendly. Good location near Old Town Scottsdale.
Business response:
Thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
I always get put in a smoking room... and even when it is called a non-smoking room, it smells like a smoking room. I am a non-smoker and it is disgusting.
Business response:
Mike, thank you for returning to our hotel. We're sorry that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I didn’t ask for a wake up call and they called me an hour before check out and woke me up.... I came there to sleep... shower was dirty. Curtain for the “closet” had horribly disgusting stains/white stuff on it. Mysterious white stuff.... felt like a motel. Would not stay again.
Business response:
Karen, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Ma... read more
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.