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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location of the hotel & the convenience of a kitchen. The check in in the middle of the night was awful!! There was no one at the front desk to check me into my room when I arrived & I was unable to reach anyone via phone to assist me & resolve the situation. I waited outside for over an hour to finally be checked into my room. Ridiculous! Also, the cleanliness of the room was awful!! It was so filthy & dirty!! On the other hand, my experience with the mgr the next day was fantastic! He was very helpful!
Business response:
Thank you for being our guest. Although you liked having a kitchenette, we apologize for the issue you had the time of your check-in and in your room. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
When I checked in, no one told me they will repair the parking lots next day morning, so I can park somewhere else. Instead, they towed my car and park it the other side of the hotel. This was really frustrating and unacceptable. They should have knocked the door or called my room and simply asked me to move my car.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback will help our associates deliver such vital information diligently in the near future. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
I liked the kitchenette and the friendly customer service at the front desk. The pillows were too flat, would have liked fluffier, softer pillows.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad to know you were impressed with our associates and you also liked our fully-equipped kitchen. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,196 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.