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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the little kitchen and the variety of dishes. I disliked how much hair was EVERYWHERE
Business response:
Thank you for being our guest. We are pleased to know you liked our kitchenware, but we are sorry for the cleanliness issue you encountered. We have shared your concern with the housekeeping team to be more diligent with their efforts going forward. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
When we arrived the WiFi was down and guest could not be checked in. We came back an hour later and still had trouble checking in
Business response:
Thank you so much for choosing our hotel. We apologize for the challenges you experienced during check-in and regret the inconvenience caused. We hope other than this you had a pleasant stay and it will bring you back to us. Sincerely, Hotel Management
Close to town easy to find. It worked for what we needed.
Business response:
Thank you for choosing Extended Stay America and for the nice review. We are thrilled to know you had a good stay and that you enjoyed our ideal location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not fancy but sufficient Room was small and basic but quite sufficient for our needs. We did not intend to spend much time in the room so it worked out fine for our stay. Desk staff was friendly and addressed our questions/needs. Area felt safe. Location was close to shopping and dining. Would booked again.
Business response:
Laura, thank you for choosing Extended Stay America. We are glad to know you liked our ideal location and were impressed by the service provided by our front desk staff. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Bien ubicado para caminar a restaurantes o farmacias
Business response:
Thank you for taking some time out of your busy schedule to share details about your stay at Extended Stay America. We are thrilled to know that you enjoyed your stay and that you were impressed with our ideal location close to many exciting venues and restaurants, which was the highlight of your experience. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Good location to old town, inexpensive compared to other lodging in the area, uncomfortable pillows, older facility, if your looking for inexpensive in this area it’s ok
Business response:
Don, thank you for evaluating your visit at our hotel. We are glad you liked our affordable pricing and that you found our location convenient for your plans. However, we are sorry you were not happy with the overall condition of our hotel. Your feedback has been discussed with the appropriate individuals in an effort to improve our future guests’ experiences. It was also disappointing to know about the discomfort you experienced with the pillows. We hope you consider staying with us again so we can provide you with an impro... read more
Only location was good First the good - So I'd have to say the only good thing about this hotel was it's location. Walking distance to Old Town Scottsdale was great. Now the bad - Even though the room said "no smoking" it totally smelled like an ash tray. The bed was advertised as a queen but actually was a full. The television was like watching in the 70's when antennas were needed. Grainy was the best picture it would get. The only reason we stayed there was the price and location. Wouldn't stay there again though.
Business response:
Thank you for your review. Although you liked our convenient location, we apologize for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry for your disappointment with the size of your suite and the television. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,097 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.