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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in, no one told me they will repair the parking lots next day morning, so I can park somewhere else. Instead, they towed my car and park it the other side of the hotel. This was really frustrating and unacceptable. They should have knocked the door or called my room and simply asked me to move my car.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback will help our associates deliver such vital information diligently in the near future. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
I liked the kitchenette and the friendly customer service at the front desk. The pillows were too flat, would have liked fluffier, softer pillows.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad to know you were impressed with our associates and you also liked our fully-equipped kitchen. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
The location couldnt get any better. The close distance between the available shops is amazing. Only gripe was the room was generally dusty in nooks and corners like someone hadnt stayed there awhile but wasnt a big deal for me.
Business response:
Thank you for reviewing Extended Stay America. We are glad you were able to stay here and take advantage of all that our area has to offer. It was great to read that our hotel was just right for your needs. Your concern regarding the cleanliness will be shared with our housekeeping team so that they will be more diligent in their room. We appreciate your feedback and look forward to accommodating you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,191 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.