Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for selecting us. Although you liked the convenience our location offered, we are sorry for the inconvenience caused due to our hotel policy and apologize for the delay you experienced at the time of your check-in. Your feedback has been discussed with the front office team to be diligent going ahead. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our wonderful associates and that you loved our grab-and-go breakfast offerings. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Don, thank you for sharing your feedback. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and many other places. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Sheri, thank you for posting a review. We are pleased to know you liked the service delivered by our associates, but we are sorry our hotel did not meet your expectations. We have shared your feedback with the appropriate team to see where we can make improvements. We hope you will visit us back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management