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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location couldnt get any better. The close distance between the available shops is amazing. Only gripe was the room was generally dusty in nooks and corners like someone hadnt stayed there awhile but wasnt a big deal for me.
Business response:
Thank you for reviewing Extended Stay America. We are glad you were able to stay here and take advantage of all that our area has to offer. It was great to read that our hotel was just right for your needs. Your concern regarding the cleanliness will be shared with our housekeeping team so that they will be more diligent in their room. We appreciate your feedback and look forward to accommodating you in the future. Sincerely, Hotel Management
Proximité des zones d’intérêt de la ville de Scottsdale
Business response:
Thank you for choosing Extended Stay America for your recent stay. We were delighted to read that you enjoyed your visit and that our excellent location helped make your stay a great one! We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Ok; but c/b improved with easy fixes The room was appointed exactly as expected, staff was friendly, and the location met our needs perfectly. I was disappointed in the cleanliness of the room; the kitchen was not thoroughly cleaned (I cleaned coffee stained sink and sticky table), the provided dish towel was stained and torn, no hand towels were provided in bath, an additional bed pillow not available (was told short on pillows), and office was not open yet when attempting to check out at 630AM... but otherwise OK.
Business response:
Brenda, thank you for choosing to stay at Extended Stay America. We are glad to know you were impressed with our accommodations and that you also appreciated our associates. However, we are sorry for the cleanliness issue you encountered. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Good. Clean. Smelled good. The pillows are very comfortable
Business response:
We loved reading your wonderful comments about our hotel and especially how much you appreciated the comfort of our pillows. We all appreciate a good night's sleep! Thank you for choosing Extended Stay America. We look forward to welcoming you back soon. Sincerely, Hotel Management
Rooms need better cleaning
Business response:
Alexander, thank you for being our guest. We are pleased overall you enjoyed your stay. Your feedback regarding the cleanliness will be shared with our housekeeping team so that they will be more diligent in their work. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,097 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.