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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property clean but dated. Staff friendly. Walking distance to old Scottsdale, which is very nice.
Business response:
We are delighted we exceeded your expectations for an outstanding stay at Extended Stay America. It’s great to know you liked our attentive service and that our location was ideal for your needs. Thanks for all the great feedback, and we look forward to seeing you on your next visit to the area. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Front desk employees were helpful
Business response:
Karen, thank you for taking the time to review your stay. We're glad to know you were pleased with the service provided by our front desk associates, but we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Budget hotel that's dated, but at a good location It's an OK budget hotel in a good location.
Business response:
Thank you for choosing us. We are glad you liked our location and that you had a pleasant stay with us. However, we regret the inconvenience caused. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The location is key for this property. Everything else is so sub par. They should really renovate and redecorate the rooms.
Business response:
Thank you for being our guest. Although you liked our location and that you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Christine, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Siobhan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The room was good but it was a little dated. But it was clean. The staff was very friendly. The pool was clean and quiet. Great location, old town Scottsdale just next door .
Business response:
Raymond, thank you for choosing Extended Stay America. We're glad to know you liked the service provided by our associates and that our wonderful location was convenient for you. We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management
Not clean Needs better cleaning: hair on blankets, matress pad cover was nasty very dirty, found food underbed Bed was not comfortable and pillows were not fluffy and uneven. I walked bare foot by accident my feet got very dirty. If you just need to sleep and shower quick it's 😕and not plan on staying long hours but you want clean comfortable stay else where.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,097 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.