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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying at our hotel. We are glad your overall experience was good, but we apologize that we did not meet all of your expectations. We look forward to providing a better experience the next time you visit us. Sincerely, General Manager
The room and staff are wonderful. I enjoy the hotel, it's close to whatever I need. I like the kitchen because I get tired of eating out, and having a good home cooked meal makes extended stay a home away from home. I stay here all the time. It has all you could ever need, and the staff is great and very helpful.
Business response:
Thank you for your wonderful review regarding your stay at Extended Stay America- Phoenix - Scottsdale - Old Town. We are delighted to read you had an enjoyable, comfortable stay and our location as well as the convenience of a kitchenette in your suite worked so well for you. We take pride in providing friendly service and homelike comforts for an enjoyable stay, so your feedback is a pleasure to read. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
Convenient location Great night stay
Business response:
Thank you for being our guest and for your kind feedback! Every team member here at Extended Stay America - Phoenix - Scottsdale - Old Town works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, General Manager
Great location, easy to get to everywhere Richard, Jessica easy to work with and understanding of people's schedules, well organized as well.
Business response:
Thank you for the wonderful feedback! We are so glad you loved the location of our hotel and were impressed by the exceptional service our staff delivered. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thanks for choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town and for the four-star feedback. We are always happy to know our guests are leaving 100% satisfied! We hope you will visit us every time you are in the area. Sincerely, General Manager
Business response:
We appreciate you being our guest and are thrilled you had a great visit at Extended Stay America - Phoenix - Scottsdale - Old Town. We are grateful for the kind ratings. Thanks again, and we hope you will stay with us again soon! Sincerely, General Manager
Thank you Very grateful
Business response:
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America - Phoenix - Scottsdale - Old Town works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in our area. Sincerely, General Manager
mixed review there was no coffee or kitchen item there were no kitchen supplies including dishes the 1st day. it was a holiday wknd & the motel was not prepared for the volume of customers. then kitchen kit was incomplete.you need to get. kitchen kit from the office. staff was helpful w/repair of stove. staff was friendly.
Business response:
Thank you for being our guest. We apologize for the service issues you experienced and for the inconvenience it may have caused. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We appreciate your compliment about our staff and hope you will give us another chance to host you and provide you with a better experience. Sincerely, General Manager
Expedia told me I had a non-smoking room When I arrived at my hotel I was informed that I did not have a non-smoking room like Expedia had said. I had to drive another six miles to get my non-smoking room. Way to go Expedia.
Business response:
Thank you very much for taking the time to share your experience. We are disappointed to learn about the challenges you experienced due to your third-party reservation and the inconvenience it caused. It would be our pleasure to welcome you for a stay at our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,324 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.