This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate Clean rooms, even though the building was older. Beds not very comfortable but for this price point I didn't expect luxury. Kitchen was nice to have. Bathroom door opens oddly into the kitchen area, but was not a big issue. I did like that the staff called the day before arrival to see if I had any special requests. I was able to check in early.
Business response:
Thank you for your review. We are glad you were overall pleased with your clean room, the convenience of a kitchenette and the personalized service from our staff. We appreciate your feedback and hope to see you again soon at Extended Stay America - Phoenix - Scottsdale - Old Town. Sincerely, General Manager
Affordable Scottsdale Hotel Not the nicest Extended Stay that I've stayed in and the room was small, but I needed a cheap room for a night at a good price in that area of Scottsdale and it was a good value.
Business response:
Thank you for reviewing your stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We are pleased to note that our facilities were adequate for your needs and you enjoyed the great value we offer. We hope to welcome you back again when in our area. Sincerely, General Manager
Room not clean My room was dingy and the trash from the last guests was still in the bin. The "continental" breakfast was just coffee and muffins. No fruit.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your constructive comments. We regret the cleanliness of your room and our breakfast selections fell short of your expectations. Your feedback is valuable to us as we continually improve our service and facilities. We hope that your overall stay was a pleasant one and that you will give us another opportunity to better serve you in the future. Sincerely, General Manager
Business response:
Thank you for staying at our hotel. We are glad your overall experience was good, but we apologize that we did not meet all of your expectations. We look forward to providing a better experience the next time you visit us. Sincerely, General Manager
Really enjoyed our stay..clean..close to lots of activities. .quiet..front desk agent..very friendly and professional. .we'll definitely be back..also loved has a kitchenette. ..
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We truly appreciate your kind comments regarding our convenient location, friendly staff and well-appointed suites. We look forward to welcoming you back soon! Sincerely, General Manager
Extended Stay is Excellent My husband and I stayed here for more than 3 to 4 days and the customer service that we received from Taz and Heather were Beyond excellent both of the ladies are amazing and very accommodating! love this place I would recommend anybody staying here!
Business response:
Thank you for sharing your kind comments about your experience during your stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We are delighted to read how much you enjoyed your visit, especially the service you received from Taz and Heather. We will share your thoughtful words with them and thank them for what they do for our guests daily. Thanks for recommending us, we hope to welcome you and your husband back soon! Sincerely, General Manager
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
food local and price was ok. Breakfast was not very good. Cheep stuff. Tv remote did not work.
Business response:
Thank you for staying with us and for reviewing your experience. We apologize that your stay was less than perfect. However, we do appreciate your comments as they help direct us to the areas where we can improve. I'm happy you left the hotel with an overall good impression. Thanks for being our guest. We look forward to having you back on a future visit. Sincerely, General Manager
Staff needs more training n customer service..don't know how to follow thru.
Business response:
We appreciate your business. I apologize that you had issues with our service while you were with us. We take your feedback seriously and are working to fix the same. We will address your concern with the entire team. Our front desk associates will be always happy to help you out with all your queries. Thank you for bringing this to my attention. We hope you will consider us home the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,324 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.