Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

It was our pleasure having you as our guest at Extended Stay America Phoenix - Scottsdale - Old Town, and thank you for sharing your feedback. It's great to see you enjoyed our facilities and that our service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, General Manager 

Business response:

Thanks for choosing Extended Stay America Phoenix - Scottsdale - Old Town for your visit and for the feedback provided. Our goal is 100% guest satisfaction, and I am thrilled to see this was your experience. I hope we will be your hotel of choice every time you are in our area! Sincerely, General Manager 

Business response:

It was a pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town, and thank you for sharing your ratings with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager 

Business response:

It was a pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town. It is so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We appreciate your wonderful ratings and hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town during your visit to the area. We are happy you enjoyed your visit and our convenient location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager 

Business response:

Thank you for being our guest and for taking the time to share your experience at Extended Stay America - Phoenix - Scottsdale - Old Town. It is so nice to learn you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you again for the kind rating, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with a... read more

Business response:

We are sorry you did not experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for bringing this to our knowledge, and we would love to welcome you back and provide you with the excellent service you deserve. Sincerely, General Manager