Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for taking the time to evaluate your stay and for sharing your constructive comments. We regret the cleanliness of your room and our breakfast selections fell short of your expectations. Your feedback is valuable to us as we continually improve our service and facilities. We hope that your overall stay was a pleasant one and that you will give us another opportunity to better serve you in the future. Sincerely, General Manager 

Business response:

Thank you for staying at our hotel. We are glad your overall experience was good, but we apologize that we did not meet all of your expectations. We look forward to providing a better experience the next time you visit us. Sincerely, General Manager 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We truly appreciate your kind comments regarding our convenient location, friendly staff and well-appointed suites. We look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for sharing your kind comments about your experience during your stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We are delighted to read how much you enjoyed your visit, especially the service you received from Taz and Heather. We will share your thoughtful words with them and thank them for what they do for our guests daily. Thanks for recommending us, we hope to welcome you and your husband back soon! Sincerely, General Manager 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for staying with us and for reviewing your experience. We apologize that your stay was less than perfect. However, we do appreciate your comments as they help direct us to the areas where we can improve. I'm happy you left the hotel with an overall good impression. Thanks for being our guest. We look forward to having you back on a future visit. Sincerely, General Manager 

Business response:

Thank you for staying at our hotel. We are glad your overall experience was good, but we apologize that we did not meet all of your expectations. We look forward to providing a better experience the next time you visit us. Sincerely, General Manager 

Business response:

Thank you for your wonderful review regarding your stay at Extended Stay America- Phoenix - Scottsdale - Old Town. We are delighted to read you had an enjoyable, comfortable stay and our location as well as the convenience of a kitchenette in your suite worked so well for you. We take pride in providing friendly service and homelike comforts for an enjoyable stay, so your feedback is a pleasure to read. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager 

Business response:

We appreciate your business. I apologize that you had issues with our service while you were with us. We take your feedback seriously and are working to fix the same. We will address your concern with the entire team. Our front desk associates will be always happy to help you out with all your queries. Thank you for bringing this to my attention. We hope you will consider us home the next time you are in the area. Sincerely, General Manager