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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for a quick night stay. I'm almost positive that we booked a queen size bed but we're givin a full. When we left for breakfast we couldn't get back in our room because they deactivated of key cards. Once we found someone to let us in, as we are packing up a manager comes and knocks on our door to ask we are going to check out. Check out is 11:00am it was 10:00am. I just thought it was strange. It seemed like they wanted us out of there. It wasn't very welcoming. I most likely won't book here again.
Business response:
Thanks for evaluating your stay. Although we are glad you had an overall pleasant experience, we apologize we did not fully meet your expectation during your visit. Our goal is to provide the highest customer service, and we continually strive to improve our efforts.We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Nice Hotel close to Fashion Square Goldwater Brewing is near and many other bars, also Fashion Square is within reach. Nice hotel to stay if your traveling.
Business response:
We're delighted you enjoyed your stay at Extended Stay America - Phoenix - Scottsdale - Old Town. Thanks for highlighting our location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Good accommodations at a reasonable price. I didn't think I could find any rooms in Scottsdale for less than $250/night. This motel had everything I needed with the exception of USB charging ports. The rooms are like efficiency apartments - kitchen, bath, TV and comfy bed. My room was clean and appeared to be quite new. Staying here was half or less the cost of most other options in the area. I stayed with relatives for the first few days of my trip - wish I had booked a room here for the entire vacation.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Phoenix - Scottsdale - Old Town. We are delighted to know you loved your spotless room, our location, and affordable rates. We hope to welcome you and your relatives back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you again. Sincerely, General Manager
What you see is not what you get Staff was great. Rooms small no where to sit. No lobby to sit at. Breakfast was terrible. Beds were comfortable. Pool was nice.
Business response:
Thank you for evaluating your stay. We are glad to know you liked your comfortable bed and that you were impressed with our courteous associates. However, I am sorry for not meeting all of your expectations. We hope the positive aspects of your stay will encourage you to choose us again in the future. Sincerely, General Manager
Staff is very friendly and helpful.
Business response:
John, we appreciate the review of your stay. We are happy your overall experience was enjoyable and that you liked the service provided by our staff. We hope you will give us another chance to provide you with a better visit in future. Sincerely, General Manager
Business response:
Ken, thank you for your visit. We are sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Good Price. Bathroom "DIRTY" and only one person on duty thus accept the condition. NOT good ! O.K. for very very short over nght stay.
Business response:
George, thank you for your review and I am pleased that you enjoyed your overall stay and found us to be a good value. That being said, I am sorry that you had some Housekeeping service issues in your suite. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope we have the chance to make it up to you at a future visit. Sincerely, General Manager
Great place to stay for giants spring training The rooms aren't terrific but for the price and location they're hard to beat. Within walking distance of the Giants field as well as all the great restraunts and entertainment that scottsdale has to offer. We will probably stay here again next year.
Business response:
Thank you for being a guest at our hotel. It's good to know our location close to various restaurants and activities was perfect for your needs and that you found us to be a great value. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,323 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.