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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great check in but room was so dated and the most uncomfortable bed I've ever attempted to sleep on.
Business response:
Dear Daniel, Thank you for reviewing your time with us. We regret the room condition was not up to our standard and for your disappointment with the comforts of the bed in your suite. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Considering our great check-in process, please return, and we will make your next stay with us outstanding.... read more
Property is in need of serious renovation. Door deadbolt would not latch, cabinets peeling, tub shower peeling, carpet and floors dirty.
Business response:
Dear Barbara, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Had to ask for new room. Our room was dirty. Bed was horrible. Pillows were horrible. When needed towels had to take to office to swap out. Had to go get hair dryer in office and take back when done.
Business response:
Dear Vanessa, We apologize for the inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority, and we regret falling short of your expectations. Your feedback regarding the cleanliness of the room, bedding, and amenities will be addressed promptly with our housekeeping team to ensure improvements. We appreciate you bringing these concerns to our attention and hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future. Yo... read more
Lots of maintenance issues. Noisy.
Business response:
Dear Douglas, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. Our team is always here to help you. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management
Would not stay there again
Business response:
Dear Theresa, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again.Sincerely,Hotel Management
Business response:
Thank you we really appreciate your feedback. I am so sorry we did not meet your expectations. We use feedback to help future guest with a better stay. Thank you for staying with us.
It is what it is Looked nice on the outside but the room was really small . Phone didn’t work . there was no trash cans in our room are near to where we could dispose of it .
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for not meeting your expectations with the room size, any inconvenience caused by the non-functional phone, and the absence of trash cans. Your experience does not align with our usual standards, and we will address these concerns with our housekeeping and maintenance teams to enhance our future guests' experience. We value your input and hope to have the opportunity to provide an improved stay on your next visit.Sincerely,Hotel Management
For being in downtown Scottsdale and hundreds of dollars per night, this was horrible. The floors were sticky, the shower was not enclosed but just a curtain across the drain; the shower head dropped, the floor was filthy with black footprints, and there was hair left in the drain. Yeah, thankfully we brought a giant can of Lysol. Could not wait to get out in the am.
Business response:
Dear Jude, We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the cleanliness issue is deeply concerning, and we extend our apologies for any inconvenience caused. This does not meet our standards, and we will address the issues internally to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
The location of this property is ideal BUT the condition and cleanliness of the room were very poor. The room fixtures and appliances were old and worn out. Motel 6 would be a major upgrade!
Business response:
Dear Rich, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodation; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our rooms and the entire hotel very seriously and will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,154 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.