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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OMG! I didn't sleep! Someone in the next room was talking so loudly on the phone and laughing around midnight.The bed sheets were full of hair. Never to this location!!!
Business response:
Dear Maria, Thank you for sharing your experience. We sincerely apologize for the disturbances you encountered during your stay and understand how frustrating it must have been, especially when trying to rest. Your comments regarding room cleanliness and noise have been shared with our housekeeping and management teams for immediate attention and improvement. Guest comfort and satisfaction are very important to us, and we regret that your visit fell short of expectations. We hope to have the opportunity to make your next sta... read more
The checking was clised when I arrived and they denied
Business response:
Dear Sarvajeet, Thank you for sharing your experience. We sincerely apologize for the difficulty you encountered upon arrival and understand how frustrating it must have been to find the front desk closed and your request denied. This is not the standard of service we aim to provide, and your feedback has been shared with our management team. We truly value your comments and hope you will allow us another opportunity to deliver a seamless and welcoming experience. Sincerely, Hotel Management
Funky smell, bad bathroom
Business response:
Dear Amelia, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and the condition of the bathroom that affected your stay. Providing a fresh and well-maintained environment is very important to us, and your comments have been shared with the housekeeping and maintenance teams for immediate attention. We regret that your experience did not meet expectations and appreciate your understanding. Your input helps us improve, and we hope to provide a more comfortable and satisfactory visit in the fu... read more
This place was horribe some staff unprofessional . Rooms dirty bed broke moved up to a different room because we requested a pull out the pull out did not even have a mattress on it. Dishwasher old food stunk up entire room no extra blankets holes in wall and furniture . Yelling through hallways just nasty .
116 degrees and pool closed
This place has gone downhill since my last stay. It was like a motel 6 with an unstocked kitchenette. Reserved a queen bed but, got a full size instead that was very uncomfortable. The bathtub had a broken stopper. It was a pretty lame experience. Do better.
Business response:
Dear David, We’re sorry to hear your recent experience didn’t reflect the standards you previously enjoyed. It’s disappointing to know that the accommodations and amenities did not meet your expectations this time. Please note that kitchenware for your suite is available at the front desk to ensure cleanliness. Our team is happy to deliver these items to your suite upon request. We also strive to honor special requests; however, there are times when we do not have the requested room available. We truly value your feedback, a... read more
I had called to verify that checking in last 12:00am would be permissible and was told yes. Upon arriving I was told “the system is rebooting” and simply had to sit and wait outside with my bags until 1:00am. This was not a very nice start after a very long day and simply wanting to get some rest. Upon entering the room, there was debris, an overall lack of cleanliness, and leftover towels from past guests (including under the bed). Not impressed and pretty disappointed that I was charged fully after being left outside.
Business response:
Dear Zach, We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you encountered upon arrival and for the condition of your room. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your time with us, we regret that this was not your experience. We’re taking your feedback seriously and addressing it with our team to prevent this from happening again. We look forward to having you stay with us aga... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,316 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.