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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Terrible. Absolutely terrible. Horrendous on all counts
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The worst hotel experience ever I was waiting 1 hours before I could go to my room. It was 12:30 am! The woman couldn't check me in , she didn't know how to do it. She didn't even know how to deal with the computer. After all I got my room key- didn't work! The second key - didn't work and the 3 didn't work neither! She let me in with her key ! They called my phone in the middle of the night ( my cellphone) 3 times because they had some questions! In the morning 6 am someone was knocking on my door so loud saying front desk,... read more
Business response:
Thank you for your review. We were disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience here. Please be assured we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat these mistakes again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Room Nice small room no complaint just staff was the issue.
Business response:
I apologize for the disappointing stay you had with us. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Rest assured we will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are committed to providing outstanding service, and I hope you will give us another chance to prove that to you. Sincerely, General Manager
Hotel two full beds not available upon arrival We arrived later wanting to change clothes and head to the ballgame. The hotel did not have a room with 2 full beds available which we had a confirmation number for. We decided to take 1 queen size with a recliner because we needed to get ready and leave. When we came back the TV was very fuzzy and did not work. The lady at the front desk tried to be accomodating and find a room for us, but only if we split up. We did not want to do that. So we slept two nights in a room with 1 ... read more
Business response:
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are sorry you were not pleased with your room and the inconvenience it caused. We will be sure to provide you with the room of your choice on your next visit. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Toxic experience Filthy. Toilet not usable. Fridge disgusting
Business response:
I apologize that we failed to provide you an exceptional stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, General Manager
Checking Delayed by 5 Hours!!! Awful service, could not check in until 7:45 PM because the hotel was overbooked and there were no clean rooms available. Hotel wasn't very clean...I could go on
Business response:
Christian, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Never again I did not stay after 2 attempts of getting a clean room. First room the windows were open and the room and bathroom was not clean. Phone did not work so I had to use cell phone to call for another room which took over 20 mins or more. 2nd room had a horrible odor. I requested a refund in which I got 20 bucks short and had to contact customer service for my full refund. The outside looked nice but inside is questionable. Staff was friendly.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Disappointing, Dirty, and Unprofessional There were many issues with this hotel. We are pretty flexible and casual but from the beginning it seemed like it would be chaos. One woman was working the front desk and doing many other tasks as well. When she assigned us a room, we went in and it appeared occupied or at least dirty from the prior guests. She was able to assign us a new room but only after she went down the hall and cleaned one herself. Other guests in line at check-in had similar issues: dirty rooms, occupied room... read more
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. S... read more
Stay near by Pittsburgh Hotel very dirty. Carpet very dirty. Housekeepers are not even cleaning under beds. Not really hotel for family, not even pool available. The only positive point is hotel close to highway access.
Business response:
Christian, thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.