Extended Stay America - Pittsburgh - Carnegie

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking time to share your review online. Although you liked our location, we apologize that we couldn’t live up to our promise of providing you with a clean stay. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Elisabeth, thank you for posting your kind review of Extended Stay America. It was a pleasure to read about the excellent service you received from our staff and that you had a restful visit. Our goal is to deliver great hospitality, and our staff enjoys hearing such wonderful feedback from our guests. We appreciate your business and look forward to having you as our guest again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Stephen, thank you for the wonderful review of Extended Stay America and for sharing your experience with fellow travelers. We're delighted our hotel was perfect for your family reunion and that you were pleased with our facilities. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Kevin, thank you for staying at Extended Stay America and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Sincerely, Hotel Management 

Business response:

Kevin, thank you for evaluating your stay. We are pleased to know you were happy with your well-appointed room and that you also appreciated our friendly associates. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. your concerns will be shared with our brand leaders to determine new breakfast offerings. Thanks again, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management