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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spiders and dirt in room The room was very old and dirty. Spiderwebs and spiders crawling on one of the beds. It is a very old hotel and has not been updated at all. I would never stay there again.
Business response:
Dear Mike, We sincerely apologize for the condition of your room during your recent stay. It's distressing to read about cleanliness issues. Please accept our deepest apologies for any discomfort or inconvenience caused. We understand the importance of a clean and well-maintained environment for our guests. Your feedback is invaluable, and we will share these concerns with our housekeeping and maintenance teams to ensure immediate improvements. We appreciate you bringing this to our attention and hope to have the opportunity... read more
Business response:
We apologize for the inconvenience. We strive to provide the best service possible.
They do not have free grab and go breakfast Advertised as Free grab and go breakfast, they do not offer this! Took about 10 mins for someone to come to the counter to check me in. First room went to turn the bathroom light on and sparks flew out of the exhaust fan, and it blew, tripped the breaker. New room worked though and she said sorry and just transferred me to the new one.
Business response:
We apologize for the inconvenience. As for the breakfast, we have informed the 3rd party website that breakfast should be omitted.
Worst experience In the add it’s mentioned as newly renovated but it’s not . They even don’t have wifi and while booking it mentioned as complimentary breakfast but they don’t have coffee atleast . Staff was very rude . Whole my experience was worst . I need some of my money back to for not having wifi and breakfast
Business response:
Dear Deep, Thank you for staying with us. Please accept our apologies for not meeting your expectations and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality you shoul... read more
Business response:
We apologize for the inconvenience.
It smelled like smoke in the room. My husband has had sinus cancer so it really irritated him.
Business response:
Dear Joni, We sincerely apologize for the discomfort caused by the smell of smoke in your room. Your husband's health and well-being are of utmost importance to us, and we regret any irritation he experienced. Please know that we take your feedback seriously and will take measures to address the issue promptly. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Worse booking ever The advertisement stated breakfast was available and it was not. The hotel had bedbugs which means it was unclean. It was a long uncomfortable nightmare
Business response:
We apologize for the inconvenience.
When we first checked in and got into room it was freezing b/c window was broken and open. I got it closed enough to warm up the room but still a big gap I had to stuff a towel into. Online it said coffee/ breakfast. There was absolutely none of that not even a coffee pot in room. My wife had to go to front desk to ask for one along with creamer. Room was dingy and carpet was gross. Would definitely NOT stay at this hotel again nor recommend it to anyone!
Business response:
Dear Brian, Thank you for taking the time to share about your stay. We are very disappointed that we did not meet your expectations. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.