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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not cleaned Full of garbage from previous occupant. Room was not cleaned and yet no one bothered to check before giving the room to the new occupant. Also, hot breakfast is misleading. No coffee machine or even clean glasses in the room.
Business response:
We sincerely apologize for the housekeeping issues you encountered with your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
No Rooms at 7pm Arrived at 7pm, waited 15 minutes in line to check with 5 people ahead of me, only to be told that they had no rooms with 2 beds available. They wanted to move us to a hotel 30 minutes away. Upon insisting we were told to come back in 2 hours and they would clean one.....Really!!!! We had clearly stated on our reservation we were a family of 4 and needed 2 beds. Booked 3 weeks out.
Business response:
We apologize that there was not providing the specific room type you booked. It is never our intention to disappoint you. We're sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management
Hotel stay 8th March 2018 ( 1 Night ) TV channel selection poor, Nothing in kitchen ( Had to ask for everything ) Wi Fi Poor, Breakfast consisted of Coffee, selection of Muffins and Chewy Bars.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not recommended for Family Too stinky carper was not cleaned for a year it seems. There was a Trash outside of one of the room that was not removed for almost for a day. Breakfast was too worst. Rather say BF is not included instead of providing such a BF.
Business response:
Sasi, we apologize for the issues you encountered during your stay. We have taken a note of your feedback and have discussed these issues with our housekeeping department to make sure we correct our drawback. Your feedback about our grab-and-go breakfast is shared with our brand leaders to consider while planning the menu in future. However, We encourage you all to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
No Justice The pictures looked better than the room in person. The queen bed looked like a full size bed. There were no dishes of any kind in the room we had to request for them. When they came with the items they wrere not well kept. The dresser was low to the ground which made the tv sit very low. Overall I did not like the room.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Definitely not worth the price... I wouldn’t recommend staying here if you don’t like the look and feel of motels or hotels that allow smoking. I know this hotel says it’s no smoking but I smelled both cigarettes and weed on the third floor where I stayed. The first floor smelled horrible like sewage and the bathroom smelled like someone smoked in there and the smell never left which is why I switched to a third floor room. This place is definitely not worth what we paid. The bed was very uncomfortable, I barely slept and ju... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very poorly run hotel. Waited for 20 min just for someone to show up at the front desk to check in, although the door was wide open. Towels, sheets, and carpet in room were stained. No hangers. No coffee maker. Had to fix the handle on the toilet, as it would not flush. Although they advertised "grab and go" breakfast with muffins, the only things they had were granola bars and little oatmeal packs. Not the worst place I've ever been, but many other better options in this area.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Hotel not what I expected. Refrigator not working. Odor in room. Advertised breakfast included but offered just a breakfast bar.
Business response:
Mike, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with your in-room amenities and that you were unhappy with our breakfast offerings. Your feedback has been shared with the engineering team to keep the facilities in good working order and your comment in regard to breakfast will help us to improve our product offering. Thanks once more, and we hope to have another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Bad smell from surrounding restaurants and when heater is turned on. Had to change 3 rooms, one filthy smell from kitchen, other cigarette smell though it's non smoking hotel. No greeting or cheers from front desk. Janitor took some good responsibility and made her level best to clean room twice to minimize bad smell.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.