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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Justice The pictures looked better than the room in person. The queen bed looked like a full size bed. There were no dishes of any kind in the room we had to request for them. When they came with the items they wrere not well kept. The dresser was low to the ground which made the tv sit very low. Overall I did not like the room.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Definitely not worth the price... I wouldn’t recommend staying here if you don’t like the look and feel of motels or hotels that allow smoking. I know this hotel says it’s no smoking but I smelled both cigarettes and weed on the third floor where I stayed. The first floor smelled horrible like sewage and the bathroom smelled like someone smoked in there and the smell never left which is why I switched to a third floor room. This place is definitely not worth what we paid. The bed was very uncomfortable, I barely slept and ju... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very poorly run hotel. Waited for 20 min just for someone to show up at the front desk to check in, although the door was wide open. Towels, sheets, and carpet in room were stained. No hangers. No coffee maker. Had to fix the handle on the toilet, as it would not flush. Although they advertised "grab and go" breakfast with muffins, the only things they had were granola bars and little oatmeal packs. Not the worst place I've ever been, but many other better options in this area.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Hotel not what I expected. Refrigator not working. Odor in room. Advertised breakfast included but offered just a breakfast bar.
Business response:
Mike, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with your in-room amenities and that you were unhappy with our breakfast offerings. Your feedback has been shared with the engineering team to keep the facilities in good working order and your comment in regard to breakfast will help us to improve our product offering. Thanks once more, and we hope to have another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Bad smell from surrounding restaurants and when heater is turned on. Had to change 3 rooms, one filthy smell from kitchen, other cigarette smell though it's non smoking hotel. No greeting or cheers from front desk. Janitor took some good responsibility and made her level best to clean room twice to minimize bad smell.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bed was hard as a rock Walking out of the elevator we tripped over dirty towels. The towels were still there when we left the next morning. We checked in after 10pm but when getting in the room it smelled of stir fry. The beds were so hard I slept in the floor
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disappointing The hotel room had an odor to it. The bathroom actually smelled like smoke even though it was non smoking. The shower was in bad shape. For double beds there was only 3 pillows. The tv didn’t work in some stations. The breakfast was “grab n go” which consisted of granola bars and pre packages muffins and horrible coffee. Will not stay there again
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Poor value Fortunately our stay was unremarkable. My beef is that the cost was outrageous for 4 walls, a TV, and a bed.
Business response:
Steve, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, Hotel Managment
Last Choice We booked two rooms. One had a broken toilet that we discovered at 10pm. The staff was kind enough to refund our payment for that room. The second room was not clean -- large stains on the bedside furniture, and smelled foul. The staff obviously knew about the smell because the aircon was on full blast when we checked in.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.