Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Guest, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Thomas, thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for staying at Extended Stay America. We are pleased to read how happy you were with your overall stay. We strive to provide an exceptional stay to every guest every day. We also appreciate your mentioning Jessica and how helpful she was in making your visit perfect. She will be thrilled to know that her efforts made your stay memorable. We have noted your concern and will share it with the appropriate team member. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Tiana, thank you for being our guest. We hope our great location and accommodations served you well, but we are disappointed that your experience was anything other than perfect. We hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management