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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There several strands of long hair on all of the pillows. The property was ok but it definitely needs to updating a new carpet as it wreaked of cigarette smoke
Business response:
Nakia, thank you for choosing our hotel. While we are glad you were pleased with our thoughtful hospitality, we regret you were not entirely satisfied with the overall condition of the room assigned to you. Please know we will share your comments appropriately as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
Smell It was a strong cigarette smell in a room we did not like.
Business response:
Olga, thank you for choosing our hotel and being our guest. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. We are grateful for your patience, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management
Staff was not very helpful.
Business response:
Janet, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Breakfast was granola bars and chocolate muffins, not what I would consider breakfast. There was hair in the shower, a piece of corner trim just came off the wall, and underneath the beds was disgusting.
Business response:
Amy, thank you for choosing our hotel and being our guest. We have taken note of your comments regarding the breakfast we serve, and we will discuss your comments with our food and beverage department in an effort to enhance our guest experience. We are grateful for your patience, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management
Older than it looks online. The smoke detector was hanging and instead of fixing it, they removed it. As a result when we got back to the room Sunday evening we had no power. They blew a fuse and left the room dark. I will never come back or recommend this place. Also too many dogs were on the premise.
Business response:
Karen, thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Si... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.