Extended Stay America - Pittsburgh - Monroeville

Business response:

Kyle, thank you for choosing Extended Stay America. We want every guest who stays with us to have a relaxing, rejuvenating visit; therefore, we are sorry that you found your mattress to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad you were pleased with our devoted associates. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Harvey, thank you for reviewing your visit to Extended Stay America. We are pleased you enjoyed our relaxing accommodations. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Charles, thank you for being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor which impacted your time with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. We also apologize for the cleanliness issue you encountered. We will share your feedback with our housekeeping team to be more diligent moving forward. Once more, we do apologize. We hope you will give us an opportunity to redeem ou... read more

Business response:

Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more