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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was not very helpful.
Business response:
Janet, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
This property needs better service Quite disappointed that our two rooms were not adjacent or on the same floor despite request. Breakfast was grab and go (still using the Covid excuse!). Room was barren - not even a coffee pot was provided. Had to be requested.
Business response:
Sachin, thank you for your candid evaluation. We regret not meeting your expectations and that we were not able to accommodate your room request. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We have also shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Pet friendly
Business response:
Ravindra, thank you for your recent stay with us and for bringing along your furry friend! Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Room needed a better cleaning ... breakfast was granola bars and chocolate muffins
Ok
Business response:
Nam, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Check-in went smooth. The female at the front desk was friendly and helpful.
Business response:
Benita, thank you for being our guest at Extended Stay America. We are pleased to know you were impressed with our associates. It was a pleasure to host you. We look forward to seeing you again. Sincerely, Hotel Management
Cheapest option on the list, and you get what you pay for. We saw animals waking around and people smoking under the no smoking sign… this property could use a facility renovation or just better care and maintenance.
Business response:
Zimeng, thank you for sharing the specifics of your visit. We are sorry for the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention, and you have our assurance we will look into this. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,710 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.