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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Windows need washing.
Business response:
Dear Judith, thank you for taking the time to connect with us about your time at our hotel. It is great to know with your ratings that you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Nice that pets are welcome.
Business response:
Rick, thank you for sharing your review of Extended Stay America. We are delighted your stay with us was great and that you gave us an excellent rating. We also appreciate you for mentioning that pets are welcomed at our hotel. It was a pleasure having you as our guest, and we look forward to accommodating you again soon! Sincerely, Hotel Management
There several strands of long hair on all of the pillows. The property was ok but it definitely needs to updating a new carpet as it wreaked of cigarette smoke
Business response:
Nakia, thank you for choosing our hotel. While we are glad you were pleased with our thoughtful hospitality, we regret you were not entirely satisfied with the overall condition of the room assigned to you. Please know we will share your comments appropriately as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
Smell It was a strong cigarette smell in a room we did not like.
Business response:
Olga, thank you for choosing our hotel and being our guest. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. We are grateful for your patience, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management
Breakfast was granola bars and chocolate muffins, not what I would consider breakfast. There was hair in the shower, a piece of corner trim just came off the wall, and underneath the beds was disgusting.
Business response:
Amy, thank you for choosing our hotel and being our guest. We have taken note of your comments regarding the breakfast we serve, and we will discuss your comments with our food and beverage department in an effort to enhance our guest experience. We are grateful for your patience, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management
Older than it looks online. The smoke detector was hanging and instead of fixing it, they removed it. As a result when we got back to the room Sunday evening we had no power. They blew a fuse and left the room dark. I will never come back or recommend this place. Also too many dogs were on the premise.
Business response:
Karen, thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Si... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,710 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.