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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room needed help. The floor had a huge dip in it, the smoke detector was dangling off the curling, the fridge made horrible noises all night, couldn’t get hot water in the bathroom sink, the bathroom sink had cracks visibly so called repaired, the bathroom floor mat had dirt stains on it and there was only a drying cloth in the kitchen, no dishwashing soap or paper towels. Smokers (including staff) was directly in front of the door. I hope to never have to stay there again.
Business response:
Dear Lisa, We sincerely apologize for the issues you encountered during your stay. We take your concerns seriously and are committed to addressing the maintenance and cleanliness problems you mentioned. The condition of the room you described is certainly not up to our standards, and we will ensure that these are promptly addressed. We also appreciate your feedback regarding the kitchen amenities and will make improvements in that area as well. Your comments will help guide our efforts to provide a more comfortable and pleas... read more
This place is terrible. It’s scary
Business response:
Dear Scott, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a secure and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service that we usually provide. Take care!Sincerely,Hotel Management
Very poorly maintained property and the cleanliness is horrible not worth the stay.
Business response:
Dear Guest, We are committed to providing our guests with a fulfilling stay; therefore, we regret your disappointment regarding the maintenance and a few oversights in your room. We appreciate you bringing these concerns to our attention. We will address your comments appropriately. We appreciate your understanding, and we hope to have you revisit so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
0 The floors were dirty and the walls had food in it I only had 2 towels for two days no room service and I spent 214 on this room for two days the 2nd I didt even stay bc I told about the room nobody did anything
Business response:
Dear Danielle, Thank you for sharing your feedback about your recent stay with us. We are sorry that your experience did not meet your expectations. The issues you mentioned are certainly not what we strive to provide for our guests. We understand how important these details are to ensuring a comfortable stay. We’ve shared your feedback with our team to address these concerns and ensure improvements are made as we move forward. Please consider giving us another opportunity to provide a better experience.Sincerely,Hotel Manag... read more
Unpleasant extended stay Check in was relatively easy, but once we enter the room is when we notice the lack of upkeep. The bedding we less than clean. We notice the bed sheets were a little dirty as if it had not been thoroughly washed. Under the bed was trash from previous people. The towel didn't seem to be completely clean either. There was also a distinct smell which was not pleasant in the room we stayed in. The stove did not work and when I brought it to the attendant attention, she said that it should be working. I c... read more
Business response:
Dear Kimberly, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you experienced, particularly during such a difficult time. Providing a clean, comfortable, and well-maintained environment is our top priority, and it’s disappointing to hear that we fell short during your visit. Your concerns are unacceptable, and we deeply regret the oversight. We will address this with our housekeeping team immediately to ensure this does not happen again. We value your loyalty as a return... read more
There was no shower rod or shower curtain. Advertised as having full kitchen but no drain in sink dirty kitchen, had to get kitchen supplies from front desk.
Business response:
Dear Mauleverer, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please know to maintain cleanliness for all guests, we store the dishware at the front desk, and it can be delivered upon your request. We take your concerns seriously and will address them effectively for future improvement. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.