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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poorly maintained property and the cleanliness is horrible not worth the stay.
Business response:
Dear Guest, We are committed to providing our guests with a fulfilling stay; therefore, we regret your disappointment regarding the maintenance and a few oversights in your room. We appreciate you bringing these concerns to our attention. We will address your comments appropriately. We appreciate your understanding, and we hope to have you revisit so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
0 The floors were dirty and the walls had food in it I only had 2 towels for two days no room service and I spent 214 on this room for two days the 2nd I didt even stay bc I told about the room nobody did anything
Business response:
Dear Danielle, Thank you for sharing your feedback about your recent stay with us. We are sorry that your experience did not meet your expectations. The issues you mentioned are certainly not what we strive to provide for our guests. We understand how important these details are to ensuring a comfortable stay. We’ve shared your feedback with our team to address these concerns and ensure improvements are made as we move forward. Please consider giving us another opportunity to provide a better experience.Sincerely,Hotel Manag... read more
Unpleasant extended stay Check in was relatively easy, but once we enter the room is when we notice the lack of upkeep. The bedding we less than clean. We notice the bed sheets were a little dirty as if it had not been thoroughly washed. Under the bed was trash from previous people. The towel didn't seem to be completely clean either. There was also a distinct smell which was not pleasant in the room we stayed in. The stove did not work and when I brought it to the attendant attention, she said that it should be working. I c... read more
Business response:
Dear Kimberly, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you experienced, particularly during such a difficult time. Providing a clean, comfortable, and well-maintained environment is our top priority, and it’s disappointing to hear that we fell short during your visit. Your concerns are unacceptable, and we deeply regret the oversight. We will address this with our housekeeping team immediately to ensure this does not happen again. We value your loyalty as a return... read more
There was no shower rod or shower curtain. Advertised as having full kitchen but no drain in sink dirty kitchen, had to get kitchen supplies from front desk.
Business response:
Dear Mauleverer, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please know to maintain cleanliness for all guests, we store the dishware at the front desk, and it can be delivered upon your request. We take your concerns seriously and will address them effectively for future improvement. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Managem... read more
Elevator was broken
Business response:
Dear Anee,We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important reliable amenities are, and we’re addressing this matter with our maintenance team to resolve the issue as quickly as possible. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Not at all clean.. smelling bad
Business response:
Dear Gopikrishna,We sincerely apologize for the lack of cleanliness and the unpleasant atmosphere during your stay. Maintaining a pristine and comfortable environment is our top priority, and we deeply regret falling short in this instance. Your feedback has been shared with our team to ensure these concerns are promptly addressed. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Ma... read more
Rooms smelled and dirty
Business response:
Dear Bryce,We apologize for the unpleasant experience you encountered. A clean and fresh environment is our priority, and we regret that this was not reflected during your stay. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made, and our rooms uphold our standards. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely,Hotel Management
Could have been better It was a space that seemed to be of lower quality. I wouldnt return.
Business response:
Dear Guest,We regret that your experience didn’t meet your expectations. We understand your concerns regarding the quality of the space, and we sincerely apologize for any discomfort this caused. We take pride in providing a comfortable and enjoyable stay for our guests, and your comments will be reviewed carefully to ensure we address areas that need improvement. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.