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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dennis, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Family Gathering stay Room was filthy! Sheets were dirty, hair in bed, no ice machine available. Check in was not correct. Gave us someone else's receipt .
Business response:
Theresa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Dirty room Not clean at all. Fridge was dirty. There was a dead fly and juice stains. No housekeeping came to our room. Hair found on sheets. Absolutely not a place to stay if you can avoid it.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The beds were uncomfortable The beds were very firm. But the room was nice and somewhat clean.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Matt, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Terrible, dirty hotel This hotel is next to a trailer park that has had crimes requiring the hotel to put up a retaining wall. That is in progress and causing loud noise. The staff were rude and uninterested in discussing problems with my room. The rooms are dirty and the "breakfast" is anything but. They couldn't even be bothered to wipe the counter where the coffee was. I suggest you go anywhere but here. There was a Comfort Inn down the road that is in the same price range. And, don't forget this hotel chain does not clea... read more
Business response:
Larry, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Bad check-in; given dirty room I booked my stay through Expedia about 6 hrs before I intended to arrive. When I go to the hotel, the clerk would not give me a room as she said they had no record of my reservation. I gave her a print-out of my Expedia confirmation. The clerk said Expedia confirmation # did not match their system and she could not help me and she would not call Expedia. I then called Expedia, and the Expedia rep called the hotel + worked everything out. [The Expedia rep was very helpful.] When I got my room ca... read more
Business response:
We cannot apologize enough for the poor service you received from our associates. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
NOT an extended stay hotel it was horrid! The reason I stayed at this location was for the convenience of the "fully equipped kitchen". This didn't exist. fully equipped meant you have two burners, a microwave that a bowl of soup, may fit in and a refrigerator. There were no plates, utensils, cooking pans, etc. I found out that some were available but you had to go to the front desk and try to better for what remained available. Also, take note, the ice machine and hair dryer are also absent. At best, the rooms and lobby are... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Additionally, we are sorry for any housekeeping issues you ex... read more
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.