Extended Stay America - Pleasant Hill - Buskirk Ave.

Anonymous 

on Expedia

8 years ago

Room was dirty (hair left in shower, dirt on cabinet and sink in kitchen). Everything was dated. Hallways had a bad odor. Remote control did not work. 

Anonymous 

on Expedia

8 years ago

bad marijuana smell everywhere -inside and outside the hotel 

Sean 

on Expedia

8 years ago

Filthy This Hotel is filthy. Avoid at all costs. 

Edward 

on Expedia

8 years ago

Last resort The hotel, particularly the elevator and my room, reeked of smoke and was not very clean. Half the lights in my room didn't work. 

John 

on Expedia

8 years ago

Teesha was very pleasant when checking me in. I asked her about places near by that delivered and she shared all the options with me. The hotel its self smelled dingy almost like stale cigarette smoke and the room was no different. I was disappointed in the morning when there was no continental breakfast set up in the lobby. This is something I have become accustomed to when stay at ESA. The bath tub must have just been replaced ( which is good) but the bathroom smelled like epoxy and I had to run the fan and keep the door s... read more

Ted 

on Expedia

8 years ago

was close to our appointments The fire detector was missing, close rack was falling out, shower curtain was falling off, kitchen floor was sticky and the carpet looked like it needed to be cleaned 

Anonymous 

on Expedia

8 years ago

Not great Gal at check-in was slow & robotic; got to my 'non-smoking' room which reeked of smoke. Back to the desk, got a new room. Upon going in to use the bathroom, I discovered a dirty toilet seat. Off to the front desk to report, same gal showed no surprise, no urgency. I waited while she started to help others. I finally asked for cleaning stuff to take care of things myself. Later when I pulled back the sheets to get in bed, they were clearly not changed. Got new sheets & changed the bed myself. Next night, went to fro... read more

Sheena 

on Expedia

8 years ago

It was the worst customer service I've ever received!! It took 45mins to get checked in Halla the owner or manager who ever she was, left her employee and myself along with 2 other customers hanging. She tried double charging me for my room. The location isn't bad. The room needed to be cleaned! It smelt like dog urine and a bad Yankee candle.