Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Dear Maybelle, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your experience with our staff not being their best during your visit. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address it to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experien... read more

Business response:

Dear Joseph, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Jeanitra, Thank you for taking the time to review your experience with us. We are glad you loved the hospitable service our associates provided during your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Dan, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your time and that our property and location met your expectations! Safety and security are top priorities and are considered vital. However, we are sorry for your disappointment and will share it with the team to make improvements. Please revisit the next time you are in the area for another beautiful experience. Sincerely,Hotel Management