Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Thank you for your feedback of Extended Stay America. We are glad you liked your well-appointed room, and that you had a great stay with us. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. Please accept our apologies for not living up to your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. Also, we have shared your feedback regarding cleanliness with the housekeeping team to deep clean every room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a futur... read more

Business response:

Jose, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're glad to know overall you had a pleasant time with us, but we are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and look forward to welcoming you back for a much better stay. Sincerely, Hotel Management