Extended Stay America - Pleasanton - Chabot Dr.

Business response:

We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Theresa, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review of Extended Stay America. We’re disappointed to read that we missed meeting your expectations regarding our breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thanks again for choosing to stay with us. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jerome, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the problems you experienced and regret the inconvenience it caused. We would like to inform you that To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your concern in regard to cleanliness will be shared with our housekeeping team. It was a pleasure hosting you, and ... read more

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Laura, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for choosing the Extended Stay America. It is delightful to know you liked your well-equipped accommodations and that you felt we were a good value in the area. However, we are disappointed if you were disturbed by the noise of the other guest. Our front desk is always available to assist our guests and resolve these issues. We hope the positive aspects of your stay will bring you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jose, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and that you were impressed with your well-appointed room. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management