This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Ok
Business response:
Lis, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Pleasanton - Chabot Dr. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
The room was fairly comfortable but not clean. Their was a coffee cup with coffee in it in the microwave, food splashed above the sink, food in the freezer.....didn't appear that the kitchenette is cleaned. We filled our garbage and left it outside our room....it was not picked up by the cleaning service.
Business response:
Gena, thank you for taking the time to write a review of our hotel. We are happy to know your comfortable room, but we are sorry for the cleanliness issues you had and the inconvenience it caused. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
The room was fine, but the older woman that assisted us was slightly rude and very slow. Also, the air conditioner in the room pumped this old musty smell into our room. It was not delightful at all.
Business response:
Renee, thank you for being our guest. Please accept our apologies for the issue you encountered with the air conditioning unit and for the behavior of our employee. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, General Manager
Business response:
Harish, thank you for selecting Extended Stay America - Pleasanton - Chabot Dr. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Great stay! Great stay. Loved it.
Business response:
Thank you for sharing your wonderful review of Extended Stay America - Pleasanton - Chabot Dr. We are delighted to read you loved every aspect of our hotel and had an enjoyable experience. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Brittany, thank you for the fantastic rating. It was our pleasure accommodating you at Extended Stay America - Pleasanton - Chabot Dr. We are happy you had a great stay. Please come and see us again! Sincerely, General Manager
Excelente estancia y buen trato
Business response:
Thank you for including Extended Stay America - Pleasanton - Chabot Dr. in your travel plans. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thanks again for your business, and we look forward to your return visit. Sincerely, General Manager
We got there after midnight, we had to wait for 3-4 minutes for the attendant to unlock the door and we got wet as the sprinkler system was on. We found trash under sofa bed, a blade on the floor near one of the beds.
Business response:
Bertha, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We truly hope you will consider giving us a second chance in the future. Sincerely, General Manager
I felt like I had to beg to get any dishes I thought the staff was completely rude
Business response:
We apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Please visit us again so we can provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,249 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.