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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY This is a horrible place to stay. Customer service is non existent. From the start of our stay there was no one at the front desk and when a young kid finally showed up he was annoyed at having to check us in. The room we were given on the third floor STANK. The smell was so awful that my daughter became ill for the rest of the stay. The door was broken, the locks were broken and the fixtures in the bathroom were being held up by some kind of putty. When I went down to request a room change another guest was compla... read more
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Business response:
Dear Tamara, We thank you for rating your stay. Please accept our apologies for any oversights that may have occurred during your time with us. We want every guest to have a memorable stay, and we regret if this was not your experience. We hope you will revisit so we can continue to provide the exceptional hospitality for which we are known. Sincerely, Hotel Management
The bed was decent, kitchenette was convenient but wish it had an oven. Lots of loud stomping/banging(?), not sure what it was but it was loud and excessive. Shower pressure was a drizzle at best and paint in the bathroom was severely chipping and peeling. I had booked 4 nights but had to check out after 2 nights after losing my job. (I travel for work…) I talked to the front desk staff and was told I had to contact the 3rd part app. I contacted them and they claim that they had to have permission from the hotel, I submitted... read more
Business response:
Dear Jacob, Thank you for taking the time to share your experience. We are genuinely sorry for the discomfort and inconvenience you faced during your stay, including the noise, maintenance issues, and the challenges with your early departure. We understand how difficult your circumstances were, and we regret that the communication gap between our team and the booking platform didn’t resolve things more smoothly. Please be assured that your concern will be addressed fairly as we work to improve. We hope you will consider givi... read more
No one was at the counter and once at there to help didn’t speak clearly or loud enough, while assisting me they stopped and took another customer and started helping them and pushed me aside. Room wasn’t clean. Floors under the bed looked like they hadn’t been touched there was shredded toilet paper looked like and soil spots and roaches crawled out from the tv.
Business response:
Dear Jennifer, Thank you for sharing your experience. We sincerely apologize for the lack of attention at the front desk and the poor condition of your room. Your feedback is important and will help us take the necessary steps to improve both our service and our housekeeping standards. We appreciate your patience and hope we can earn back your trust in the future. Sincerely, Hotel Management
The room initially given to me was filthy and all mess is visible on the floor. Food , trash everywhere and the bed was not made. Upon asking for another room, I got a cleaner room with a promise of 1-2 nights free room to make customer happy. But I was not given that when I asked during check out. There is no house keeping. Everything is self service, basically you are in an apartment in short term basis. Even cleaner room gives stench when walking into the room. Otherwise it is in a good location and have basic need items ... read more
Business response:
Dear Sagar, Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Your insights are valuable to us, and we appreciate you taking the time to bring this to our attention. We hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you deserve. Sincerely Hotel Management
Rude
Business response:
Dear Guest, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,189 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.