Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Guest, Thank you for taking the time to share your observations. We regret that certain in-room conveniences were not present during your visit, as this can understandably affect comfort. Please know that many essential supplies are available through the front desk to help ensure cleanliness and guest needs are met. Your feedback has been shared with the appropriate teams. We value comments like yours, as they help us improve communication and better support our guests. We hope to have the chance to welcome you back so ... read more

Business response:

Dear Guest, We regret to learn that your stay did not meet expectations, particularly regarding the comfort of the bedding. Guest satisfaction is always our top priority, and your comments are invaluable in helping us identify areas that may need attention. We will share your feedback with our team to ensure that future guests enjoy a more restful experience. We truly appreciate your input and hope to have another opportunity to provide you with a more pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We are truly sorry to hear about your experience and understand how frustrating your stay must have been. Guest satisfaction is extremely important, and it is clear that your expectations were not met. While we always strive to provide a safe, comfortable, and welcoming environment, your comments highlight areas needing attention. Your feedback will be shared with the appropriate teams to help guide improvements. We appreciate you taking the time to share your perspective, as it is essential in helping us enhance... read more

Business response:

Dear Esperanza, We are truly sorry to hear that your recent visit did not reflect the welcoming experience we strive to provide. We understand how disappointing it must have been to feel let down by both service and cleanliness, and we sincerely regret any frustration this caused. Your feedback has been shared with our team to ensure it is used constructively as we continue working to enhance guest satisfaction. We value you taking the time to share your perspective and hope you might consider giving us another opportunity t... read more

Business response:

Dear James, We are truly sorry for the difficulties you experienced during your recent stay and deeply regret that we did not provide the level of comfort and care you deserved, especially during such a sensitive time for your family. Please accept our sincere apologies for the confusion at check-in, the issues with your room access, and the discomfort caused by the odor in the hallways. Your comments have been shared with our leadership team to ensure better communication, stronger attention to guest needs, and improved roo... read more

Business response:

Dear KALAI, Thank you for sharing your feedback. We regret that your experience did not meet expectations, particularly regarding the responsiveness of the front desk and the limited breakfast offering. We understand the importance of starting your day with a good breakfast; therefore, we apologize that our complimentary grab-and-go breakfast selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's expe... read more

Business response:

Dear Daniel, Thank you for taking a moment to share your feedback. We are truly sorry to hear that your interactions with our team did not leave a positive impression. Providing respectful and attentive service is a priority, and we regret that this was not reflected during your visit. Please accept our sincere apologies for the disappointment caused. Your comments have been noted and will be shared with our team for consideration and improvement. We hope you will consider giving us another opportunity to serve you better in... read more