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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Desperately needs renovation. Appeared clean but worn. No hangers. No coffee in room. Adjoining parking lots seem to be gathering spots for late night "fun".
Business response:
Dear Debra, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We understand the importance of a fresh and comfortable environment, and we are actively working on renovations to improve the guest experience. We also appreciate your comments regarding amenities and safety and will address them with our team. Your feedback is invaluable to us, and we hope to provide a more pleasant stay for you next time. Sincerely,Hotel Management
Avoid This hotel just feels run down. The first thing you’re greeted with is a disgusting smell that seems like burnt greasy food and mildew. The counter staff were friendly, that’s the only good marks I can give this establishment. Every wall was either dirty or has patch and paint marks everywhere. The floors looked dirty or stained. Every piece of trim work on the doorways looked like a dog chewed on them. It just gave off a vibe of one of those pay by the hour places you see in movies. I highly do NOT recommend! Spend a ... read more
Business response:
Dear JASON, We apologize for the unpleasant smell and the overall condition of the room during your stay. This is not the experience we aim to provide, and we will address these concerns with our maintenance and housekeeping teams to ensure improvements are made. We’re glad to hear that our staff was friendly, and we appreciate your input. Your comfort is important to us, and we hope to have the opportunity to offer you a better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Management
I wish I could give a better review here. There's a process problem with the laundry, I think. We found several long black hairs in the bedding and sheets, very noticeable. So we asked for new bedding. The new bedding also had long black hairs (I've got short grey hair. My wife has long red hair, so it's not us). We asked to switch rooms. New rooms had bedding with you guessed it: long black hairs. So we asked for new bedding again. It arrived with... long black hairs on it. My wife's disabled, so moving hotels was not feasi... read more
Business response:
Dear Brendan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
People smoking all around the property. Breakfast was a real dissapointment no hot food just coffee and instant oatmeal.
Business response:
Dear Gerardo, We apologize for the inconvenience caused by smoking on the property and understand how this impacted your experience. Additionally, we regret that our breakfast offerings did not meet your expectations. Your comments are valuable, and we will review them with our team to explore ways to improve both our facilities and amenities. We appreciate you bringing these matters to our attention and hope to provide a better experience in the future. We look forward to welcoming you back! Sincerely,Hotel Management
Hotel staff wasn’t around. Housekeeping did not clean my room the entire time I was there.
Business response:
Dear Guest, We apologize for the inconvenience you experienced due to the absence of staff and the lack of housekeeping during your stay. This is not the level of service we aim to provide, and we are addressing these concerns with our team to ensure better support and cleanliness for our guests. Your input is valuable in helping us improve, and we hope to deliver a much better experience on your next visit. Sincerely,Hotel Management
At 3am on my second floor the fire alarm was going off for an hour.
Business response:
Dear Christina, We sincerely apologize for the inconvenience caused by the fire alarm disturbance during your stay. Your comfort and safety are our top priorities, and we will thoroughly investigate the issue to prevent such disruptions in the future. We appreciate your understanding as we address this matter and work to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back under more pleasant circumstances.Sincerely,Hotel Management
Give this place a miss It wasn’t great. The people in the lobby were something out of a movie. The staff had two dogs running around. The smoking shack out back next to our window wasn’t quiet until 2am. The fire alarm was going off until midnight.
Business response:
Dear Zac, Thank you for your feedback. We are sorry to hear about the disruptions you experienced during your stay, including noise from the smoking area and the fire alarm issue. We strive to provide a comfortable and peaceful environment for all our guests, and we regret that we fell short of this during your visit. Your concerns will be addressed with our team to prevent future occurrences. We appreciate your input and hope to welcome you back for a better experience. Sincerely,Hotel Management
There were no cup in the room, we asked the stuff, she told me there were no cup.
Business response:
Dear Ming, Thank you for your feedback. We apologize for the inconvenience of not having cups available during your stay. This does not meet our usual standards, and we are addressing this oversight with our team to ensure that such essentials are always provided in every room. We value your input as it helps us improve the guest experience. We hope to have the opportunity to better serve you on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,105 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.