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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is very old. and Smells bad. will not be booking again.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations. We understand that the condition of the property and any unpleasant odors were disappointing, and we appreciate you bringing this to our attention. Please know that we are continuously working on maintaining and improving our facilities to ensure a more comfortable experience for all of our guests. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
“Grab and go” breakfast was terrible. The positive was the room was clean and spacious. The elevator smelled bad. I knew it was a “grab and go” breakfast, but that was a total bust. They only had chocolate muffins, oatmeal packages, and coffee.
Business response:
Dear Guest, We are sorry to hear that our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Your comments regarding the elevator have also been noted, and we will review this with our team. Guest satisfaction remains our priority, and we hope to welcome you back in the future for a stay that better reflects... read more
There’s homeless clothing and blankets stashed around the property, stairwell, outside around the parking lot. My room reeked of cigarette smoke to the point I had to go and buy an air freshener from the store just to be able to sleep. The staff were nice and they just try to do their best but it was kind of a last minute accommodation I won’t do again.
Business response:
Dear Guest, We regret that your experience did not meet expectations. Cleanliness and comfort are top priorities, and we apologize for any inconvenience caused by the odors and external conditions. Our team is actively addressing property upkeep to ensure a better environment for all guests. We’re glad you found our staff helpful, as they strive to provide excellent service. We appreciate your input and hope to provide a more enjoyable stay in the future. Sincerely, Hotel Management
Found a roach in our room and two on the wall near one of the exit doors
Business response:
Dear Guest, We sincerely regret that you encountered this issue during your stay. Cleanliness and pest control are top priorities, and we take concerns like this very seriously. Our team works with professional services to maintain a clean environment, and we will immediately address this matter. Your input helps us improve, and we truly appreciate the chance to make things right. We hope to provide you with a much better experience in the future. Sincerely, Hotel Management
Would not recommend this hotel for various reasons. My first impression was while pulling in the police were in the parking lot. Front desk staff was friendly. The facility appears to be used as long term housing as there are notes on the doors as you walk down the halls. The rooms: entry door handle broken, not clean, no toilet paper roll in the room, no hair dryer, tub does not have a plug so a bath is not an option, TV remote was broken, one washcloth and one hand towel. The hotel is older, this is apparent with thin wall... read more
Business response:
Dear Amy, We apologize for the issues you encountered during your stay. We are taking your concerns seriously and will address the maintenance and cleanliness issues you've mentioned, as well as review our in-room amenities to ensure they meet our standards. Your comments about the property will also be taken into consideration for future improvements. We appreciate your feedback and hope to have the opportunity to provide you with a better experience next time.Sincerely,Hotel Management
Breakfast was a joke. The floor is squeaky. Can hear every step from the floor above.
Business response:
Dear Sinh, We regret that breakfast did not meet your expectations and appreciate your input as we continue to improve our offerings. We also understand how noise from above can be disruptive and apologize for any inconvenience caused. Your comfort is important to us, and we will look into possible solutions to enhance the guest experience. We appreciate you staying with us and hope to provide a better stay in the future. Sincerely,Hotel Management
The whole hotel smells terrible
Business response:
Dear Payton, We apologize for the cleanliness issues you encountered in your room during this visit. Your experience does not reflect the high standards we strive to maintain, and we are sorry for the discomfort caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Considering this a rare incident, please return to enjoy a seamless experience on your next visit.Sincerely,Hotel Management
The hallway smelled like urine the night we got there, then it smelled like dirty laundry in the morning. In the morning I only saw little packets of oatmeal and hot water for “breakfast”.
Business response:
Dear Katie,We sincerely regret that your experience did not meet your expectations. Maintaining a clean and comfortable environment is a top priority, and your feedback highlights areas that need attention. We will address these concerns with our team to ensure improvements. Additionally, we understand the importance of a satisfying breakfast and appreciate your input. Your comments are invaluable, and we hope to provide a much better experience in the future.Sincerely,Hotel Management
One of the attraction for me was this included breakfast. At best, i qas expecting eggs and/a variety of cereals. At worst, i expected a variety of pastries. What was offered was Nutragrain bars, packaged mini-muffins, and packaged oatmeal. The 1st morning they had run out of milk 1 hour into Bkfst. This was all horrible. The room never was serviced with clean sheets or towels. There was no hair dryer. Finally, the walls were paper thin, so i was able to listen to a phone conversation in one room and a person walking in thei... read more
Business response:
Dear Gary,We sincerely apologize that your stay did not meet expectations. It’s frustrating when key aspects like breakfast offerings, room amenities, housekeeping, and overall comfort fall short, and we understand your disappointment. Your feedback is valuable, and we will be addressing these concerns with our team to make improvements. We regret that we did not provide the experience you deserved and appreciate you bringing these issues to our attention. We hope to have another opportunity to welcome you back and provide y... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,105 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.