Extended Stay America - Portland - Hillsboro

Sharron 

on Expedia

9 years ago

Barely Ok for the Price Reserved a Smoking King room. We got to the Hotel at 3pm which was Checkin time. There were 2 attendents at the Desk. They looked up our reservation. They said they had to go check a room to see if it was clean. She came back and said it wasn't. She looked up another room. I asked to confirm it was smoking she said no and looked again. Then went to look at the next room to see if it was clean. She came back and said it wasn't. Then the other attended looked up a room did not find a smoking room. Then ... read more

Anonymous 

on Expedia

9 years ago

cheap out & blame Expedia for misleading Cramped space; "queen bed" was double, not queen; had to special request & sign receipt for two plates, cups and spooms. No pamphlets or info on local restaurants; no info on tv guide and remote didnt work. Returned after dinner to find room open. We had left secured no explanation or apology 

Elizabeth 

on Expedia

9 years ago

So sorry but our overall experience at this hotel was quite poor ... this was due not to the facilities but to the management. They overbooked heavily. I was at the front desk behind a family of four whom they forced to switch from one larger room to two smaller rooms, thus splitting the family. Then they CHARGED them for the two rooms rather than the one room. They did not have a room for a member of our party because they overbooked ... these four people had to split and stay in rooms of friends. Again, no management to he... read more

JB 

on Expedia

9 years ago

Bonnie is terrible at her job I call for a early check in because I was the minister at a wedding and the person said no problem. When I arrived Bonnie said there was no way to get me in sooner than the 3:00 checkin. When I told her I made arrangements for early check in without looking she said no way. I left to deal with wedding plans and came back a 2:00. Again without looking she said no way and said I can change in the lobby bathroom. I had no choice and had to get ready in a urine soaked bathroom. After I got ready Bon... read more

Bryan 

on Expedia

9 years ago

Clean enough, but horrible customer service Customer service was unwilling to allow early checkout. 

Jamie 

on Expedia

9 years ago

Very poor service This was one of the worst hotel experiences I have ever had; which is saying something because not only do I travel for work but travel on weekends for softball majority of weekends thru out the northwest..There were a series of events that have led to my displeasure. Nothing seems to go well with this hotel.. it ranged from no one being at the front desk, no eating utensils in room, no bedding, brown smears on inside of bathroom door frame, smelly/smokey room, rooms aren't cleaned but once a week, not dail... read more

Anonymous 

on Expedia

10 years ago

A lot of ants. They put a lot of pesticide in my room. I requested to change room but they didn't. I could not breathe. The pillows have very bed smells. I requested to change pillows but they didn't, either. Bed sheet is also very dirty. I don't want to stay this hotel again.