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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice area. Room was clean, comfortable.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was comfortable and that you were satisfied with all our offerings. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Flat sheet The room was as expected. But we needed the extra bed setting for the pullout sofa. When we got back to the room it was fairly late When we actually went to make the bed they accidentally gave us 2 fitted sheets. I went down to get a flat sheet, back up to the room and again I was given a fitted sheet. I went back down again and the staff tried to tell me they rearranged everything on her day off so she had no idea where to look. I looked at her for a second...awkward silence. I finally asked, "Well, can you go ba... read more
Business response:
Thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problem you encountered and the inconvenience they caused. We assure you that we will take immediate actions to rectify the service issues from reoccurring. We look forward to having you visit us again so we can provide you with a better experience. Sincerely, Hotel Management
Breakfast is not really breakfast. They are just mufgins and on the go bars.
Business response:
Thank you for sharing your feedback online. Although you liked certain aspects of your stay with us, we are sorry to know you weren’t happy with our grab-and-go breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
The hotel was centrally located to my family, with shopping and restaurants next door. The room was comfortable, roomy and clean. The ice machine didn't work on the 2nd floor and the front desk person wasn't aware it was broken but suggested trying the one on the 3rd floor, without knowing if it was working or not. All in all I had a very nice stay and would stay there again.
Business response:
Phillip, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked your well-appointed room and that our location was perfect for your needs. Your feedback in regard to the ice machine is appreciated and have taken a note of it. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Need cooking supplies and dinner ware in the units We didnt like the fact that we went to get stuff for dinner cause we saw there was a kitchen. Then tried to cook and fpund there were no cooking utensils, pots.or pans and low and behold no oven to cook in.
Business response:
Jean, we hope your overall stay with us was pleasant. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Great experience! Nice and very spacious!
Business response:
Kelsy, thank you for review your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management
Great hotel, wish there was a sauna or hot tub. The hotel staff was great. Awesome kitchen and comfortable bed.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Trip to Hillsboro I visited Hillsboro for a weekend with some of my friends. The outside of the hotel was very nice, and so was the lobby. It was a great location, as we were close to very many restaurants and stores, so it was very convenient and we were able to walk in the beautiful weather and do some shopping and get breakfast at Starbucks. We were very disappointed, however, with a few things. The beds were not very comfortable, especially the sofa bed. The breakfast that we were promised was very unimpressive. The brea... read more
Business response:
Thank you for evaluating your stay. We are happy to read you benefited with our convenient location and that you liked the service offered by our front desk staff. However, we are sorry for the issue you experienced and that you were unhappy with our breakfast offerings. Your comments have been shared with brand leaders as we plan any changes to our grab-and-go breakfast. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Staff Bonnie, Monica and Jasmine are professional, friendly, and go above and beyond the call of duty. They deserve to be recognized for their hard work and professionalism.
Business response:
William, thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your compliments will be share with the entire team especially Bonnie, Monica, and Jasmine! We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.