This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately was not as expected. Just spent an hour cleaning the bathtub so my son could take a bath. No shampoo or conditioner seemed as though there wasn't any extra perks like said online. Not the current staff members fault she was extremely sweet and as helpful and apologetic as she could be. Probably will come again but more prepared.
Business response:
Dear Jessie, We’re sorry to hear the bathtub cleanliness and lack of shampoo and conditioner did not meet your expectations. We appreciate your understanding of our staff’s efforts, and we will work to improve the preparation and amenities provided to our guests. Your comments help us enhance the overall experience, and we’re grateful you’d consider staying with us again. We look forward to welcoming you back and providing a more seamless stay. Sincerely, Hotel Management
Outside property (and this is now way to forgive irresponsible pet owners) has animal waste everywhere. On the inside, the staircase landings garbage barrels stuffed to overflow and not emptied. The whole staircase (1st - 3rd) smells as a dump, which it is. Upon arrival for check - in there were 4 in line and no one at the counter initially. Once at the desk the check-in was courteous with the obligatory beaucracy. The room was spacious and clean which, considering, was surprising and appreciated.
Business response:
Dear Jim, Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness issues you encountered during your stay; this is certainly not the standard we aim to uphold. Additionally, despite a brief delay in check-in, we are pleased that you acknowledged our services and are glad to hear you found your room spotless and comfortable. Your feedback is essential to us in our ongoing efforts to enhance the overall impression of our guest experience. We hope to have another opportunity to welcome you back ... read more
I am not a snob let me make that very clear. I don’t require a nice hotel but I do appreciate a clean one. This place was disgustingly filthy and the AC unit didn’t work. After reporting this to management I only got a “sorry “. If you are a disgusting swine then this place is for you!
Business response:
Dear Joseph, We sincerely apologize for the condition of your room and any inconvenience caused by the air conditioning unit. We understand a clean and comfortable environment is what every guest should expect, and we regret we fell short in your case. We are also sorry for the lack of seriousness to your concerns. This is not the standard of service we aim to provide, and your feedback will be reviewed with the appropriate teams to ensure necessary improvements. We appreciate your honesty and are grateful for your patience.... read more
No Pool as advertised. Trash spilling out of trash cans. Room was clean. Staff was nice. Breakfast was a joke. Good if your only staying a few nights.
Business response:
Dear Amber, We apologize for the disappointment regarding the pool and the cleanliness of the outdoor areas. This is not the standard we aim to provide, and we will address these concerns with our team immediately. While we're glad you found the room clean and our staff pleasant, we regret that our breakfast did not meet your expectations. Your feedback is valuable and will help us improve both our amenities and guest experience. We appreciate your comments and hope to welcome you again under better circumstances. Sincerely,... read more
I got to my room and felt so unsafe especially with the neighbors being extremely loud. Tried calling front desk a few times and no answer so I took all of my things to the front desk and had the girl move me after waiting awhile
Business response:
Dear Guest, We're truly sorry to hear that you felt unsafe and were disturbed by noise from neighboring rooms. Your comfort and peace of mind are very important to us, and we apologize for the delay in addressing your concerns. We’re also sorry you were unable to reach the front desk by phone, and we’ll be looking into that to ensure better responsiveness in the future. We’re glad our staff was ultimately able to assist with relocating you. Your feedback is valuable to us. Thank you again—we hope to welcome you back for a be... read more
I would stay here again if I can get bill straightened out. For some reason I got doubled charged..definitely puts a bad taste on the stay.
Business response:
Dear Guest, We regret to hear about the billing issue you encountered during your stay. Ensuring accuracy in our charges is important, and we understand how frustrating it can be when things don’t align as expected. Your comments are appreciated as we continue to focus on delivering a smooth and seamless experience for our guests. We hope to have the opportunity to welcome you back for the outstanding stay we are known for providing.Sincerely,Hotel Management
My first room had cockroaches
Business response:
Dear Manuel, We sincerely apologize for the issue you encountered in your first room. This is not the experience we want for our guests, and we take pest control very seriously. Our team is addressing this matter to ensure it does not happen again. We appreciate you bringing it to our attention and hope you’ll give us another chance to provide a more comfortable stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.