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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross. Hard pass. Do better. Dirty and smelly. Clearly a long-term rental facility, more like low income apartments. No one at the front desk for evening check in and no means to contact or locate them. Room was old, cat scratches on headboards, old fridge, air conditioner that didn’t work and a small kitchen with no cups/utensils, etc. The window was left cracked open with no screen so there were flying insects in the room as well. I didn’t feel safe with my children there and would have left immediately if I was able to sa... read more
Business response:
Dear Angela, We sincerely apologize for the disappointing experience you encountered during your stay. It is disheartening to hear about the cleanliness issues, lack of front desk availability, and the condition of your room. Please accept our deepest apologies for any inconvenience or discomfort this may have caused you and your family. We understand the importance of providing a safe and comfortable environment for our guests, and we are committed to ensuring a better experience in the future. We hope you reconsider and gi... read more
The bathroom was not cleaned and the carpet was filthy
Business response:
Dear Paulette, We deeply regret the cleanliness issues you experienced during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take your feedback seriously and are addressing it with our housekeeping team to ensure such lapses do not occur in the future. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding. We hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
The room we had the counter top had burn marks missing trim Elevators didn’t work Two towels for a 4 person room 20 minutes to check in Smoking right outside the entrance
Business response:
Dear Thomas, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the condition of the room, elevator functionality, and towel provision is deeply concerning. However, towels and linens may be exchanged at the front desk anytime, and they are complementary. Additionally, we apologize for any inconvenience caused by smoking near the entrance. Please know that we take your comments seriously and will address each issue as soon as possible to ensure a more pleasant experi... read more
Elevator was broken, 2 flat pillows and they didn't have any more, no creamer for coffee, room SMELLED so bad.
Business response:
Dear Kacey, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the broken elevator, inadequate pillow supply, absence of creamer, and unpleasant odor in the room is deeply concerning. Please rest assured that we take such matters seriously and are actively working to address them. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Your comments will be shared with our team to ens... read more
This property was filthy, my room was gross I had to clean and sanitize my room before I could use it. Countertops were peeling away. Bedding was dirty. And all of the furniture was damaged and peeling despite this property being smoke-free my room stunk like cigarette smoke, and there were several burn marks in the counters. I tried making the best out of my situation because of an upcoming snowstorm, the cake topper was when the hotel lost power. It did not have a generator. It was an entire day with no power not even offe... read more
Business response:
Dear Tony, Thank You for choosing us. We apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are addressing these issues with our team immediately. Maintaining cleanliness and comfort for our guests is our priority, and we regret that we fell short of your expectations. We understand your frustration with the power outage and are exploring ways to prevent such inconveniences in the future. Your comments are valuable, and we hope to have the opportunity to restore you... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,429 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.