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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked as I was out of power. Go to hotel and they were out of power. Had to contact hotel.com to get refund which took days (still dont have it). Needs better communication and change ability to book if not taking reservations. Driving my family in the snow and ice to a hotel that isn't accepting reservations yet took my money isn't cool.
Business response:
Dear Kindra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Disgusting couple stay This has to be the worst motel I have ever stayed. I didn’t even stay for my second night. The property is littered with homeless individuals, car windows busted out. The room 255 was disgusting, mold all over the shower, hair everywhere, tv didn’t work. Will not recommend or will I ever stay here again.
Business response:
Dear Miguel, We apologize for the challenges you faced during your stay. Your experience does not reflect our usual standards, and we deeply regret any inconvenience caused. Our team will address the issues raised promptly to ensure improvements. Your feedback is valuable, and we appreciate your understanding. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Property was dirty, room was infested with ants.
Business response:
Dear Rebecca, We sincerely apologize for the cleanliness issues and ant infestation you encountered during your stay. Your feedback is crucial, and we are actively addressing these concerns with our team to ensure immediate improvements. This falls below our standards, and we appreciate your patience. Your comfort is our priority, and we hope you consider giving us another opportunity to provide you with a more positive and enjoyable experience in the future.Sincerely,Hotel Management
Very old and in need of improvement
Business response:
Dear Aurel, Thank you for sharing your thoughts on your recent stay. We value your feedback and apologize if certain aspects of our property do not meet your expectations. We are constantly working to enhance our facilities, and your input helps us identify areas for improvement. If there are specific suggestions you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to our management team. We appreciate your patronage and hope to have the opportunity to welcome you again... read more
We were assigned our room. We went there open the door and the room was trashed. Towels and garbage all over the place. Load the luggage back in the car and go to main office. Both myself and my son are disabled and require a main floor. We were told they had no other rooms and ours would be ready in 30 minutes. Mind you this is at 430 pm fine we left came back in an hour assuming our room was clean. Nope still trashed. Load the luggage back up and back to the office. We were then assigned another room which was clean but sm... read more
Business response:
Dear Chris, We sincerely apologize for the unacceptable experience you had during your stay with us. It is disheartening to read about the condition of the initial room assigned and the subsequent inconveniences you faced. We assure you that what you experienced is unacceptable by our standards, and we deeply regret the impact it had on your stay. We are thoroughly investigating the situation to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your understanding. We hope you'll reconside... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.