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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Not clean
Business response:
Dear Jason, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
They not responding and they did not clean the room and we asked for help they put the closing sign and we couldn’t stay and called Expedia to cancel it.
Business response:
Dear Mitra, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for our associates not being responsive in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We're sorry you had to cancel with us, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerel... read more
one and done shabby and unclean. not recommended
Business response:
Dear Guest, We appreciate you sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or disappointment you may have experienced with us. We take our hotel's cleanliness and overall condition seriously and are sorry to hear that we didn't meet your expectations. We will investigate the matter thoroughly and take immediate steps to improve any areas that need attention. We value your business and would like to make it right. We would appreciate you providing us with more information about... read more
The first room we were given was dirty. There was animal hair everywhere, fries and ramen on the floor. The kitchen has old food in the fridge an the sink had dirty water in it. The toilet was plugged. I immediately went to the front desk and they attempted to make it right by giving us a new room. The Second room had no beds, and was full of cleaning supplies. There was a used condom on the floor. I then went to the lobby and stayed I would be leaving and asked for a Refund. I was told there was not a manager on duty so the... read more
Business response:
Dear Nicholas, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your thoughts are shared with our housekeeping team to review and take action on the areas highlighted in the feedback. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The room was not cleaned properly, the refrigerator was not cleaned out there was food left from a previous rental. The night manager was extremely rude
Business response:
Dear Pat, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing seamless services and clean, comfortable accommodation is one of our top priorities, and we regret this was not your impression. We have discussed your feedback with the concerned individuals to ensure such matters do not impact future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have the chance to make it up to you on... read more
Because sleeper came here check place night
Business response:
Dear Fabrício, We value our guest's feedback; therefore, we thank you for sharing your experience. Our team strives to provide a seamless visit for every guest, but we are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to Portland, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Very nasty not clean
Business response:
Dear Caroline, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
bad service I booked 2 queen or 1 king bed room and it was confirmed ..but when i reached they said there is no room with 2 queen beds and king bed rooms are not clean , either we can refund you or you have to move to different location
Business response:
Vishal, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.