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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bed linen trouble the sheets on the bed had not been changed. the pillow cases were new but the sheets were definitely used and there was hair stuck to the sheets when we pulled the bedding back you could still see the impression of someone in the lower sheet.will never stay there again
Not at all what was expected! Pictures online aree not accurate need to be updated.
Never again Hotel was very sketchy. Lots of people living in it childten and barbeque out, doormats in front of doors. Move permanent residents away from single night stay guests. Room was somewhat clean, peeled back the sheetts to check mattress and did not find any bugs just lots of dirt & debris on matttress place needs to be sanitized.
It was clean and...the front desk is friendly. There was a guy registering before us for work that was staying for a month and it was going to cost him 2000.00. That's not bad, right? Fairly clean, beds were uncomfortable and the 'grab and go breakfast' don't bother unless all you want is a tiny muffin.
Cockroach found and reservation screwed up Do not stay at this place. I reserved a double bed and they gave me a King with a sleeper sofa which I did not reserve and was an option when I reserved and didn't want. I wanted two real beds. Then when we had to deal with the sleeper sofa the room did not have any bedding for the sleeper sofa. At 9pm at night when we found this out, we went down to the front desk and it took over an hour to get a fitted sheet only. We never received a blanket or comforter for it. I was happy at th... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation and issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, our team will be retrained on the proper way to handle guest issues and housekeeping with be shown how to properly clean a room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a bett... read more
This is NOT a 3 Star Hotel The smoke alarm was sitting on the floor when we got into our room. Our air conditioning barely cooled the room off. It felt like a swamp- muggy and moist every time we went in there. The fridge didn't cool either- so if you put a soda in there- don't expect a refreshing experience when you take it out. The blow dryer didn't heat. Now- we probably could have let this all slide if we were paying $60 a night- which is what this hotel is worth- at most-- but we paid much more... We tried to get a hold... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your experience was not pleasant or enjoyable. In response to your feedback, I will be retraining my front desk staff and making sure they know where extra items are kept so they may help guests as best they can. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you are in town.
Bad experience This was my first and very likely my last stay at Extended Stay America. Apparently the building was renovated and had recently reopened. The landscape near the building still had the construction dust covering the plants...it wasn't washed off. However the room was worse. The room looked like the renovations was not complete. There was construction dust still visible in the room, a broken light fixture, no tv remote, towel rack in bathroom was not mounted, the fridge door would not close/seal completely and ... read more
Business response:
I am very sorry to hear about the problems you had during your stay. I have just recently taken over the property and greatly appreciate any feedback that will help us improve the quality and service guests receive.
terrible place!! This is a terrible place. Lots of outside noise from people drinking and smoking outside their rooms. Smell of smoke was coming through ventilations. Inside the fridge was so noisy and kept us awake at night. On top of all that for a family with children they gave us a single bed when I had booked 2 double beds weeks ago. The type clientele did not look like business travellers or vacationer.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your experience was not enjoyable and that these issues happened during your stay. In response to your feedback, I will make sure we respond to any noise complaints as soon as we receive them and take care of any maintenance issues that are brought to our attention. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Very dissapointed! I finally get to my room after waiting for the computer to work so she could finish checking me in and I find nothing is working because nothing is plugged in including the cable hook up and tv. All the lights are unplugged but one and most of the light bulbs had to be replaced. Out side of my door are two large garbage cans overflowing with garbage. My room smelled like someone had used a sour dish rag to wipe everything down. To top everything off there was no ice machine and the breakfast was pathetic! ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your stay was not a great experience. To prevent this from happening again, I will be diligent in my efforts to check every room before guests arrive to insure they are up to ESA standards . We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.