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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Experience at Extended Stay America! I want my $ back! The facility is under staffed, there were kocroaches in my room and the staff neither changed the towels nor bedding. I had to go to the office to ask for fresh towels. I'll never book Extended Stay America again!
Business response:
Lloyd, I apologize that we failed to provide you an exceptional stay. We are extremely sorry to know for the cleanliness issues you experienced. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. Please note, towels and linens can be exchanged at the front desk and are complimentary. We will be sure our front desk communicates this more clearly going forward. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Very basic Okay rooms but expect no services. We were initially given a room that had not been cleaned and had to wait for a while. The toilet clogged at one point and the hotel had no plunger - really, no plunger. We left for the day and one was found when we returned. Light breakfast was protein bars and something like coffee. It was okay since we were at the hotel so little but would be depressing to have to spend time there.
Business response:
I am truly sorry for the issues you experienced while here and regret the inconvenience it caused. Since we are an extended stay, housekeeping service is provided on a weekly basis to respect the privacy of our guests. But these services are always available at your request for a minimal fee. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
Terrible First off they checked me into a room that was already occupied, then the room I got had no drinking glasses ,no coffee maker, no soap.the hotel grounds were filthy large piles of garbage ect.
Business response:
Please accept my sincerest apologies for poor service you received from our front desk associates. I can understand your disappointment and am sorry for the inconvenience you encountered. We provide thorough training for all our associates and will redouble our efforts. I would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Counting on your kind generosity to accept our apology, we h... read more
Terrible hotel in a very convenient location There in only one person in whole hotel (more than 300 rooms) to check-in/out people, clean rooms and attend issues, so several guests and we waited more than 15 minutes to be able to check-in or check-out. Room (with kitchen) didn't have a single dish or glass. Toilet was leaking dirty water.
Business response:
Thank you for staying with us. I am sorry for the cleanliness and service issues you encounter while here and the inconvenience it caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I apologize if we did not communicate this at the time of check-in. We wo... read more
Understaffed and it was noticable There was only one girl working at the entire hotel from what I could tell. The room was unclean with hair in the tub which was clogged and would fill with water. It smelled awful, there was a loose screw near the door that I'm not sure where it belonged and we could not get the door to lock. Overall I'm very grateful it was only one night!
Business response:
Jessi, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
I was looking for a great place to enjoy the solar eclipse with a kitchen. We had to wait for the room to be cleaned - we were checking in at 6:30 at night. There wasn't any soap in the bathroom, dishes for the kitchen were an extra I was not advised about, there were cobwebs in all the corners of the rooms, the kitchen cabinets had not been cleaned in a long time - probably because there wasn't any dishes in them, and the kitchen sink did not have a plug. So sad as this was a good location. If you plan on staying, pack your... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Awful hotel and staff! Don't stay here! @ExtendedStay @expedia Awful, awful and awful experience. Stayed a Two night stay August 20 and 21st with my husband and kids in Tigard, Oregon. First night...we checked in and they gave us a dirty uncleaned room. Said "oh, that room is not cleaned yet?" Switched us to a clean room and there's no mattress on the pullout couch. Asked for a mattress three times at lobby desk. Blatantly lies to us that our mattress was coming. First night kids stayed on the floor with no covers. Floor loo... read more
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Filthy and gross! Checked in at 6:00 p.m. and rooms were not even ready. When they said they were finished got to the rooms and found hair and blood on the bed sheets, called several times and even went to the front desk to get the sheets changed. Promised each time they are on the way after the check someone in, at 12:30 a.m finally gave up and let in my clothes on top of the comforter. The floor was not an option either considering all of the stains in the carpet. Management obviously didn't care, never again at an extende... read more
Business response:
Joesph, we apologize and regret the inconvenience caused due to the uncleanliness you experienced in your room. The situation mentioned is not of nature we can accept, so I have shared your remarks with my housekeeping staff and will make sure such instances are not repeated. I would like to take the opportunity to encourage you to choose us again for providing the kind of stay you would’ve expected this time. Sincerely, General Manager
Business response:
Patty, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.