This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled. The trash cans were right in front of my doorway. I stayed at this hotel for 4 days due to business and the trash was overflowed all four days with associated smell. The staff, which were unprofessional were never at the desk, the internet was extremely slow. I had to upgrade the internet, which had to be accomplished by their off site technical company. No parking.
Business response:
You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We are also sorry for the issue you had with our internet service and the inconvenience it caused. We sincerely hope you will give us another chance to redeem ourselves in the future. Sincerely, General Manager
Filthy Very poor. The front desk person was friendly and welcoming, but the hotel was dirty, had a lot of full-time tenants, broken down cars, trash every.
Business response:
Elizabeth , thank you for sharing the feedback about your stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Horable It was horable never revived any of the items I requested a few times when I stayed longer I was never asked for My Id only what room and if I wanted it charged to the card on file not even to verify my name the staff seem grumpy and un happy
Needs updating -okay if you absolutely need fridge Our home's hardwood floors were being refinished and we needed somewhere to stay for 2 nights. I stayed here because I needed a hotel with kitchenette so we could make our kids' lunches in the morning before school (and keep food in fridge), and because it was close to schools. The room was in need of updating (carpet a bit worn, paint missing in spots, light fixture cover fell off, and bathroom smelled like someone had smoked in it despite being non-smoking room). We didn't... read more
Run down hotel with alot of night noise There was a lot of activity during the night by employees. Carts were rolled around all night. One night around midnight I has to ask 2 employees to be quiet because they were talking loudly outside our door. There were also abandoned vehicles in the parking lot. Breakfast was sparse. Granola bar, muffin (some mornings), coffee and prepackaged oatmeal.
Hotel seems nice from the outside. The hotel staff greeted me with grotesque rap music about "white ******* twerking". The man behind the front desk was playing this music from his cellphone while his friends took up the only seats in the lobby. It took about 25 minutes for them to figure out where my room was, after I had booked this hotel more than a month in advance. The room was disgusting, dirt all over the floor, stained carpets, and even a blood stain on the sheets. There was hair all over the bathroom as well as the ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies on the quality of your room and the lack of professionalism of one our staff members at the front desk. This will be addressed promptly so that our cleaning service meet expectations and that our staff are providing the best customer service. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not fully clean Our room was only half clean but we didn't realize it until we were settled in. The kitchen sink, refrigerator and bath tub were not fully cleaned. The kitchen floor was a little sticky too. The bathroom fan didn't work, the bath tub didn't drain very well while showering, and they forgot to put shampoo in the room. And the trash cans outside in the stairwell were over flowing. The staff on duty were very nice and tried to make it better but they were definitely short staffed. I would not recommend staying he... read more
Dirty Bathroom Bathroom was dirty with excess hair & sticky floors
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.