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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non smokers and were in a smoking room Smelly garbage can was full by the stairs. Cigarette butts in the stair well
Business response:
Patty, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Dirty room usually very clean, will stay here again but very disappointing.
Business response:
Mark, we want to thank you for your stay with us.We sincerely apologize for the service and cleanliness issues you experienced. We have procedures in place to ensure our accommodations is always fresh and clean, but we failed during this process and for that I am sorry. We can absolutely do better, andwe look forward to your next stay so that we can make it up to you. Sincerely, General Manager
Terrible hotel Got put in a smoking room despite not being a smoker. Disgusting and smelly. Not a single cup in the room for getting a drink of water. Never again.
Business response:
Bill, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Not Good The place is not good at all! Went to check in at 12am and didn't get a room until 12:30am. Have never had so much trouble checking in! I booked a two bed room, hotel called me two days later offering me two rooms with queen beds I was okay with that and went to check in and neither room was ready. The room we stayed in smelled bad and the trash wasn't even taken out from the previous person. And good luck finding someone at front desk! Had to go back and fourth three different times because the key to my room didn'... read more
Business response:
First and foremost, I would like to offer you my apologies for the cleanliness and service issues you encountered while here and regret the inconveniences it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. All your concerns will be shared with the respective team so that they will be more diligent in their efforts. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Driving late unable to find a vacancy. This was, "the last room available" in the area, I decided to take it even though it was a smoking room. Comfortable enough, smell of smoke not bad. But the room, though clean, felt like the bedding was quickly thrown on, there was not even a disposable cup for water though this was a room that included a cooking area. There were three over flowing garbage cans in the stair area. Way over priced for the condition of the facility.
Business response:
Nancy, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Dirty and Understaffed This hotel is understaffed, seems to be only one person working that has to talk to everyone and then address many of the issues by themselves as well. Very poor cleanliness with garbage piling up in the stairwells, dried food in the kitchen areas and the tub did not drain most of the stay. Individuals were smoking all over the premises and even in non-smoking rooms. Very disappointing hotel experience.
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Not a clean hotel Room was filthy shower the same. No supplies in bathroom. Garbage had not been emptied at dumpster for a long time. Walkways needed cleaning since 2000.
Business response:
Kris, please accept my apologies for your unpleasant experience at our hotel and regret the inconvenience caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service and ensure impeccable attention to detail in all areas of the property. Please know, toiletries are available upon request at the front desk and always complimentary. We hope you'll consider giving us another chance the next time your travels bring you this way. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Horrible, Dirty and Smelly hotel! The room smelled very bad, there were dead bugs by the air conditioning unit. The carpet and kitchen and bathroom floors were sticky, they provided no sheets or blanket for the pull out sofa, which was horrible, you could feel every spring. My business partner had bug bites in his legs. Outside by the stairwell there was trash pulled up and it smelled horrific walking past it. Please do not stay here ever, I think this hotel has long term guest that get hotel vouchers for families in financi... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.