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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Contienental breakfast.... No they don't Room was filthly, parking lot, walkways, all filthly. Offered a breakfast. NOTHING. Im trying to get a refund as we speak
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
I would not recommend for health reason My experience was horrible. First time I stayed there. First it took forever to check in after I had to call on the phone outside the office three times and finally someone answered. I was traveling with kids so they just wanted to go to sleep. When I checked in I went to the room the keys wouldn't work so I had to call and wait for the staff while waiting with of our stuff outside. I go into the room and it smelled gross. I had to clean out both filters which were caked on with dirt/d... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we are extremely sorry for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused to you and your family, and please visit us again... read more
The place was dirty. I question whether they even cleaned it after the last guest stayed there.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
One night enough at this extended stay Could be nice, but upkeep and cleanliness lacking. This is not an upscale extended stay where you feel you are in an apartment, more like a bare bones hotel room with a fridge and stove.
Business response:
Steven, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Not a good hotel! This hotel is in need of hiring more employees. There is only 2 set of towels in our unit and we are a family of 4. The front desk has one employee who is is trying to do 3-4 person's job. The hotel is almost full house and request wasn't met because of not enough employees and customers had to to go to the front desk to wait for items such as towels & sheets/blankets. Their complimentary breakfast is the worst ever in all the hotels I've stayed at. This is False advertisement! Individually wrapped muffins ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have share your concerns with our management team to improve our future guest’s experience. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Stinky and unclean Room was dirty, someone else's sneakers were left in the room. Grab and go breakfast was so minimal and one day only consisted of coffee. Fully equipped kitchen as advertised is not accurate, you have to ask for what you need for dishes and ended up with very minimal supply. Non smoking room reaked of smoke.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We have taken a note of all your concerns and will share it with the respective team to ensure its review and action. We hope you will consider giving us another opportunity to serve you better. Sincerely, General Manager
Business response:
Kristie, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Disappointing No trash can, or cups were available in the room. If you get there late at night, good luck checking in. It took me over 20 minutes to get someone to check me in. When asked if I enjoyed my stay when checking out I said "no." When they saw I booked through Travelocity they said that must be the reason. What does that even mean? I don't plan on staying at an Extended Stay ever again because of this trip.
Business response:
Matt, please accept my sincerest apologies for the service issues you encountered while here. We regret the inconvenience it caused. I have shared your concerns with my teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again. Sincerely, General Manager
Piece of trash with stoned employee This hotel if you can even call it that was the most disgusting room I have ever booked through Expedia. When we arrived after a 10 hour car ride at 1 am, the employee who helped us was high as a kite. He told us he couldn't be drug tested in Portland because of the new laws so he loved his job. He also told us he wasn't wearing the proper uniform. He went to check if our room was ready. He said it was. The bed sheets were rumpled and the pillow had head indentations on it. It looked slept... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.