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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Far from everything I had bought 2 rooms and the fold out bed did not have a mattress there was no extra blankets for the beds the had to take them from another room
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, General Manager
Horrible experience I sat in the lobby for 30 minutes before I was helped. The room I reserved wasn't available so I was given a smoking room and everything in the room stunk. When I woke up I just left and all my luggage now smells like cigarettes. Worse experience ever......
Business response:
Dan, please accept my apologies for the smoke smell you experienced in your room and regret the inconvenience caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
Room booked through expedia, but the hotel was over booked. I had to adjust in queen bed with my family when I had booked for bigger room. Hotel staff is not committed to what they say. They agreed to refund the money paid for room booking, but I haven't received it till date. When I called to ask about the same,they say nothing is mentioned in there system. Wont recommend this hotel to anyone.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not the best neighborhood. Didn't get the room I had booked way in advance. Got put in a smoking room even though they knew I had a 7 month old baby. Was not helped when I needed another room for a different day. Had someone come out of the bushes and stand by cars all night.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more, that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team on your next stay. Sincerely, General Manager
Not so happy stay Arrived to front desk to see a guy that was most definitely high. Because of this, he was really slow and confused in checking me in. When I went to get my room, the door lock battery wasn't working and I couldn't get in my room. Had to go back all the way to the front to get some lady that thankfully wasn't on drugs to help me. She concluded that the battery was indeed dead after 15 min waiting in the cold midnight air. She then moved me to another room on the far side of the compound. Some dude was sittin... read more
Business response:
Greg, please accept our apologies for not meeting your expectations. Please be assured we will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it up to you. Sincerely, General Manager
Worst room ever encountered while traveling Was not given the room confirmed on reservation due to Expedia overbooking. Arrived approx 9:30 pm. Outside lighting to stairway, hall was not working. There was no help at the front desk...manager & maintenance had left for the day. The usual hotel amenities were not in place...no glasses, paper cups, etc.
Business response:
It is distressing to read that you had a disappointing experience with us. We apologize our service and amenities were not to your expectations. Kitchenware for your suite is available at the front desk to ensure cleanliness. Your feedback has been shared with the respective teams and will use this as a training opportunity to improve our service delivery. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
worst hotel ever. I travel around frequently for biz trip and family trip. But NEVER EXPERIENCED THAT I COULD NOT STAY DUE TO OVER BOOKED BY THE HOTEL. I could not stay at hotel even though I made a reservation about 10 days ago. I drove about 3 hours and half for biz trip from Seattle to Portland. I ended up staying in Motel 6!!!!!
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry for that. We hope you will give us another opportunity when you are in the area, as we would love to make it... read more
took over 15 minutes to get booked in, and beds were uncomfortable and rooms not clean, Had dirty dishes etc.. still in room
Business response:
I am disappointed to read about the cleanliness issues you encountered and sincerely apologize for falling short of your expectations. Steps have already been taken with our housekeeping team to make sure we don't repeat these mistakes again. All of our associates are committed to providing you the most comfortable rooms. I hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, General Manager
MD This place is ran by morons.
Business response:
Thank you for staying with us. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Our goal is to provide every guest with an exceptional stay, so we regret letting you down. We hope you will consider giving us another chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.