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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible It was dirty and smelled bad
Business response:
Dear Guest, We are sincerely sorry to hear about your disappointing experience. Cleanliness and comfort are top priorities for us, and we deeply regret that we fell short during your stay. The issues you mentioned regarding the cleanliness and odor of the room are concerning, and we have shared your feedback with our housekeeping team to address these matters immediately. We understand how important a clean and pleasant environment is for our guests, and we are committed to making the necessary improvements. Your feedback is... read more
Hotel needs some improvement.
Business response:
Dear Insook, Thank you for sharing your feedback. We apologize for any shortcomings you experienced during your stay. Your satisfaction is important to us, and we take your comments seriously. Rest assured, we will use your feedback to identify areas for improvement and strive to enhance our services. If there are specific aspects you feel require attention, please reach out to our management team. We appreciate your business and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Managemen... read more
Our room was filthy. Dirt all over the floors, the bed wasnt made with clean sheets, there was crumbs and hairs and dried blood stains on the sheets. We went to the desk and tried a different room on the same floor and we found the same issues. She then tried a room on the top floor and its sheets were at least clean but there was hand prints all over the tv and windows, the tub would hardly drain during a shower and the pull out sofa didnt have bedding available and there was food crumbs and hair on it as well. There was vi... read more
Business response:
Dear Fawn, Thank you for choosing us for your accommodations and sharing your experience. It is disheartening to hear about the cleanliness issues you faced in multiple rooms and the maintenance issues throughout the property. Your feedback is invaluable, and we assure you that we will take immediate steps to address these concerns with our housekeeping and maintenance teams to prevent such incidents from recurring. We understand the impact this had on your stay, and we are genuinely sorry for any inconvenience caused. We ar... read more
I heard people up and about and opening doors and closing doors all night long you can hear the neighboring room like they were in the room with you
Business response:
Dear Gwen, We apologize for the disturbance you experienced during your stay due to noise from neighboring rooms. Your comfort is paramount to us, and we regret that we fell short of providing a peaceful environment. Our team will work diligently to address this issue and implement measures to minimize noise disruptions in the future. We sincerely appreciate your patience and hope you consider giving us another chance to provide you with a much-improved experience.Sincerely,Hotel Management
The rooms were dirty and the door was broke.
Business response:
Dear Candice, We are deeply sorry to hear about the condition of your room during your stay with us. Your experience does not reflect the high standards of cleanliness and maintenance that we strive to uphold. Please accept our sincerest apologies for the inconvenience caused. We will immediately address these issues with our housekeeping and maintenance teams to prevent such occurrences. Your feedback is incredibly important to us, and we are committed to ensuring that all our guests have a comfortable and pleasant stay. We... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.