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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to ask for coffee pot. At an extended stay! We picked it up at reception desk. When we got itcto room it still had used coffee packet in basket and dried coffee in glass pot! Carpets dirty and torn. Sink was dirty.
Business response:
Dear Linda,Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with cleanliness, and we will address this immediately with our housekeeping team. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Manage... read more
this is a subsidized homeless property. Transients everywhere, room smelled of urin. we left immediately and found another hotel.
Business response:
Dear Dan, Thank you for your feedback. We apologize for the experience you had during your stay. Maintaining a comfortable and welcoming environment is important to us, and we are addressing your concerns with urgency. We strive to provide a pleasant stay for all guests and regret any inconvenience caused. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
Horrible It was dirty and smelled bad
Business response:
Dear Guest, We are sincerely sorry to hear about your disappointing experience. Cleanliness and comfort are top priorities for us, and we deeply regret that we fell short during your stay. The issues you mentioned regarding the cleanliness and odor of the room are concerning, and we have shared your feedback with our housekeeping team to address these matters immediately. We understand how important a clean and pleasant environment is for our guests, and we are committed to making the necessary improvements. Your feedback is... read more
Hotel needs some improvement.
Business response:
Dear Insook, Thank you for sharing your feedback. We apologize for any shortcomings you experienced during your stay. Your satisfaction is important to us, and we take your comments seriously. Rest assured, we will use your feedback to identify areas for improvement and strive to enhance our services. If there are specific aspects you feel require attention, please reach out to our management team. We appreciate your business and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Managemen... read more
Our room was filthy. Dirt all over the floors, the bed wasnt made with clean sheets, there was crumbs and hairs and dried blood stains on the sheets. We went to the desk and tried a different room on the same floor and we found the same issues. She then tried a room on the top floor and its sheets were at least clean but there was hand prints all over the tv and windows, the tub would hardly drain during a shower and the pull out sofa didnt have bedding available and there was food crumbs and hair on it as well. There was vi... read more
Business response:
Dear Fawn, Thank you for choosing us for your accommodations and sharing your experience. It is disheartening to hear about the cleanliness issues you faced in multiple rooms and the maintenance issues throughout the property. Your feedback is invaluable, and we assure you that we will take immediate steps to address these concerns with our housekeeping and maintenance teams to prevent such incidents from recurring. We understand the impact this had on your stay, and we are genuinely sorry for any inconvenience caused. We ar... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.