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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay again shower leaking dirty not clean
Business response:
Dear Harlen, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding the leaking shower and cleanliness concerns is concerning and not reflective of the high standards we aim to uphold. Rest assured, we take your comments seriously and are addressing them with our housekeeping and maintenance teams to ensure such issues are promptly rectified. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused. We hope you will... read more
Not coming back
Business response:
Dear Renz michael anthony, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
Dont stay here!! #Ghetto Horrible place. Homeless people everywhere outside. I watched a robbery across the street. Night manager was a tweeker. I showed up at 12:15am (45 min aftewe ordering my room online) and they told me since i arrived after midnight they had to charge me for 2 days. I had flight leaving early in the am and im supposed to be for the entire next day? Room wasnt ready, i had to wait outside for an hour abd then got a call fron the drug addict nught manager that they couldn't rent me a room. No apologies, ... read more
Business response:
Dear William, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Microwave broken, piece of something damaged laying on kitchen floor, laundry room key card didn't work, out of hot water and breakfast, not well stocked.
Business response:
Dear Ellen, Thank you for taking the time to review your experience with us. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allo... read more
The room is not clean and lot of dirt everywhere. The bed sheets and comforters is not cleaned and contain hair marks and not cleaned properly. There is a lot of cigarette smoke near the corridor and the elevator
Business response:
Dear SREEKAR, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will address your concerns with our team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we wi... read more
Not good Stayed for 3 days, key card to get to lobby didn’t work hardly at all, front desk lady was kinda rude while checking in. Room was dirty, shower pressure was horrible, went to use the microwave and it was dirty, there was dog treats on the side of one of the beds and empty box from hustler Hollywood from previous people!!
Business response:
Dear Vannessa, Thank you for taking the time to let us know about your stay. We're truly sorry to read about the issues you encountered with the key card, the cleanliness concerns in your room, and any interaction that did not meet our usual standard of hospitality. Your feedback is invaluable to us, and we will address these issues with our team to ensure a more fulfilling environment for our future guests. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Managemen... read more
Got stuck in the elevator for about an hour and the fire department had to come out to get me out. The elevator is in poor condition and the key fob check points are faulty.
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered with our elevator. Guest safety is our top priority, and it's deeply concerning to hear about the malfunction you experienced. We will investigate the issue with our maintenance team to ensure the elevator is promptly repaired and functioning properly. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please accept our sincerest apologies for any inconvenience caused, and we hope to regain your trust duri... read more
Ningunos
Business response:
Dear Adela, Thank you for sharing your review. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.