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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got no sleep during our one-night stay, the person in the room directly next to us, talked loudly all night!!
Business response:
Dear Wanda, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincer... read more
The rooms next-door were incredibly noisy. You couldn’t get in because they lock the doors all night and your key card would not work and the toilet malfunctioned all night long and there was nobody there to help me worst property I’ve ever stayed at in my life.
Business response:
Dear Bradley, We sincerely apologize for the numerous inconveniences you experienced during your stay. Learning about the noise disturbance, difficulty accessing your room due to locked doors, and the malfunctioning toilet is disheartening. This falls well below the standards we aim to provide, and we deeply regret the negative impact on your experience. We will address these issues with the concerned teams to ensure immediate improvements. While we know this stay did not meet your expectations, we are hopeful for another op... read more
There is no ice machine on premises. The room has no coffee machine. Our microwave didn't work. The sink stopper didn't work. We had a table with no chairs. The toilet paper was like sand paper. There was no hair dryer, and no hair dryer to borrow. No USB plug for recharging.
Business response:
Dear Sue, Thank you for choosing us. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable and is shared with the team for improvement. We would be hono... read more
The hotel room is fine for the price. However you have to deal with a massive amount of inconveniences. When you arrive, there is nowhere to park, so you have to park illegally. The parking lot is behind a gate. You cannot check-in because the lobby is locked. You have to bang on the door and then have to hope that the staff will let you in. In my situation, EMILY, stared at me, then turned around and walked away. The entire week I stayed here, EMILY was rude and unprofessional. I never saw her crack a smile or acknowledge a... read more
Business response:
Dear Joel, We sincerely apologize for the inconvenience during your stay. Your experience does not reflect the standard of service we aim to provide. We take your feedback seriously and will address the issues you've highlighted, including the behavior of our staff. Please be assured that corrective measures will be taken. We appreciate your understanding, and would you consider giving us another chance to provide you with the positive experience we strive to deliver.Sincerely,Hotel Management
Sheets were covered in hair. Towels had gritty brown stains. Trash had rubber gloves in it Desk had some white sticky substance all over it. Clerk told me that there was nothing she could do and that the cleaning lady went home. Then she gave me sheets to change my own bedding. Then she sarcastically gave me a bunch of fitted sheets only so I had to go back and get new pillowcases and flat sheets a second time. I checked out the next morning and found a better hotel.
Business response:
Dear Jordan, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your exp... read more
A man was naked and wrapped in a blanket running out of lobby and laying down on the pavement just outside. I had to call 911. It was very unsafe.
Business response:
Dear Anakha, It is concerning for us to read your review as the safety and security of our guests are of utmost importance to us. We assure you that what you experience is unacceptable by our standards, and we are doing everything possible to examine and resolve this matter. If we may be of any further assistance to you, please do not hesitate to get in touch with us at the hotel. Again, we are sorry this happened during your stay, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Manage... read more
Awful experience. After 45 minutes of being unable to get checked in due to a computer issue, we canceled and went somewhere else. Because it was 1am and I had a small child with me. We were exhausted. I also felt very unsafe in that hotel. People coming in and out, blasting music in their cell phones.
Business response:
Dear Elizabeth, Thank you for sharing your thoughts. Small details genuinely matter, and based on your comments, we regret not meeting these expectations during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We wish you all the best for your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.