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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was fine great location for restaurants. Room seemed nice. Woke up to a guest cockroach in the bathroom.
Business response:
We appreciate you taking the time to post a review. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Thanks for your comments. We hope to have the pleasure of welcoming you back again soon for a much better experience. Sincerely, Hotel Management
They charge when they say it’s a refund I was supposed to be refunded $51.77; however, I was charged $51.77 instead. When I brought it to the Manager’s attention, I was told it comes up as a purchase when in pending but will go back as a refund when the transaction is complete. I stated if I am charged $51.77 and then refunded $51.77, then I was never refunded at all. I was assured that I would not be charged the $51.77 at all and it will only be a refund. This was a lie. I was charged $51.77, the transaction went through as... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Expedia booked me a smoking queen room. I have a screen shot of the king non smoking room I selected. My wife is allergic to smoke. By the time we arrived all other rooms were sold out. I want my money back. -Huppenthal
Business response:
Alex, thank you for staying at our hotel. We are sorry for the reservation issue and that your stay was not up to your expectation. We have made a note of your feedback and have shared it with the appropriate team so that we can enhance our future guest's experience. We value your business and truly hope you will visit us again so that we can provide you with a much better experience. Sincerely, Hotel Management
Won’t go back there I have stayed at Extended Stay hotels before and they were great! This one was in the heart of what seemed like homeless central and there were a lot of people starting there with vouchers. It was like a very low rate motel 6. The halls and elevator smelled like an ash tray. I’ve come to realize that unless you spend a couple hundred bucks, you’re not going to get a decent hotel or room. I’m glad it was only for one night. And why are the instructions for this survey in Chinese?
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Take a pass on this place Bed uncomfortable and top sheet and blanket too small for bed. Bedding did not appear fresh and was severely wrinkled. There was a kitchen in the room but there were no utensils. Had to ask for a coffee pot and coffee but there was no sugar or creamer. Provided breakfast was a single piece of snack-bar Overall experience was dismal.
Business response:
Thomas, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Smelled strongly of smoke; loud guests, barking dog, iron had black stuff that stained my husbands pants
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The staff were wonderfully friendly pleasant. The property is aged despite what looks like some attempted upgrades. Would not stay at this property again.
Business response:
Thank you for evaluating your stay. We apologize for not meeting your expectations and regret the inconvenience caused. Your comments in regard to updating our property have been shared with the management and have taken a note of it. We hope to have the opportunity of having you visit again. Sincerely, Hotel Management
Would not stay here Bathroom needs update. Shower head calcified. Faucets old. Bathtub paint peeling. Guests Smoke in stairwells
Business response:
JJ, thank you for your comments. We are sorry to know you were inconvenienced by the issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, Hotel Management
Front desk staff was nice. Check in was easy. But.... The room was filthy. Every corner of the room had hair, food remnants and other various things in it. Pretty sure there was a complete pie crust next to the night stand, we debated but didn't come to a conclusion... Oh and a few long ladies hairs on the pillow cases and who knows what the brown spot was on the bedspread (didn't feel like even talking about that one much less debating it). Neighboring room's occupants seemed to live there and had no issue with their volume... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.