Extended Stay America Premier Suites Asheville

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a positive experience and appreciated the safety of our property, as guest security is one of our highest priorities. We are also pleased that you found your room clean and comfortable, and that our staff provided the level of service we strive to deliver each day. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to acknowledge these aspects. We look forward to welcoming you back to Extende... read more

Business response:

Dear Guest, Thank you for your feedback of your stay at Extended Stay America. We truly appreciate your kind words and hope that your stay was enjoyable from start to finish. Our team works hard each day to provide a welcoming, comfortable environment. We appreciate your understanding and are committed to enhancing our services for future visits. We hope to have the pleasure of serving you again with a better experience. Sincerely Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your positive comments about the clean room, well-equipped kitchenette, and overall value. At the same time, we apologize for the inconvenience caused by the non-working phone, Wi-Fi issues, and limited breakfast selection. Your feedback is important, and we are reviewing these concerns with our team to ensure improvements are made. We’re grateful for your understanding and for recognizing the strengths of your stay. Thank you again for... read more