Extended Stay America Premier Suites Asheville

Business response:

Dear Sheliah, Thank you for your feedback. We’re delighted to hear that you had a nice experience during your stay at Extended Stay America. Our team takes pride in providing a welcoming and comfortable environment for all our guests, and your kind words are greatly appreciated. Guest satisfaction is very important to us, and it is always encouraging to know that our efforts contributed positively to your stay. We look forward to continuing to provide excellent service and a pleasant experience for you on your future visits.... read more

Business response:

Dear Kimberly, Thank you for sharing your feedback. We are delighted to hear that you found your room clean and our staff efficient and friendly. Providing a comfortable and welcoming environment for our guests is always our priority, and it’s wonderful to know that our efforts made your overnight stay pleasant. While you did not have breakfast, we hope that all other aspects of your stay met your expectations. Your kind words are greatly appreciated and encourage our team to continue delivering excellent service. We look fo... read more

Business response:

Dear Linda, We sincerely apologize for the inconvenience caused by the elevator being out of service during your stay, especially considering your husband’s mobility challenges. We understand how difficult that must have been and truly regret the impact it had on your visit. Your comments about breakfast and maintenance have been noted and shared with our management team for improvement. We appreciate your patience and hope to provide you with a more comfortable and seamless experience next time. Sincerely, Hotel Management