Extended Stay America Premier Suites Asheville

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to leave a review, as every response helps us understand our guests’ experiences better. We always strive to provide a comfortable stay, warm hospitality, and consistent service to all our guests. If there was anything during your visit that could have been improved, we would truly value the opportunity to learn more and address it. Your satisfaction is important to us, and we continuously work on enhancing our facilities and service s... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to write a review and for choosing to stay with us. We always strive to provide our guests with a comfortable and enjoyable experience, and your comments help us identify areas where we can improve. If there were any aspects of your stay that did not meet your expectations, we sincerely apologize and will take steps to ensure they are addressed. Your feedback is valuable to us, and we hope to have the opportunity to serve you even bett... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your honest comments and are glad to hear that your stay was acceptable. At the same time, we regret that your experience did not exceed expectations, as we strive to provide memorable and exceptional service for every guest. Your input is valuable and has been shared with our team to help us identify opportunities to improve and enhance the guest experience. We sincerely appreciate you choosing our hotel and hope to have the opportunity to provi... read more

Business response:

Dear Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found your room very clean and that our staff was friendly and attentive to your needs. It’s also great to know that the cooking facilities met your expectations and contributed to a comfortable stay at Extended Stay America. Your kind words truly motivate our team to continue providing excellent service and a welcoming environment for our guests. We sincerely appreciate your support and look forward to hosting you again on y... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and appreciated the quiet location of our hotel. Maintaining high standards of cleanliness and providing a peaceful environment are top priorities for us, and your comments are very encouraging to our team. Guest feedback like yours helps us continue improving our services and ensuring a comfortable stay for all our visitors. We look forward to welcoming you again and providing another enjoyable and restful experien... read more

Business response:

Thank you for your stay with us! We are very happy to hear that you were pleased with your room and hope to welcome you back again soon.