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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super friendly staff, safe area tucked away from the busy roads. Nice newer facilities too.
Business response:
Dear Sandy, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff super friendly, the area safe, and our facilities appealing. Providing a welcoming, secure, and comfortable environment for our guests is very important to us, and it is wonderful to know that your experience reflected this. Your kind words motivate our team to continue delivering excellent service and maintaining high standards for all aspects of our property. We truly appreciate your feedback and look forward... read more
Overall good value (very clean + spacious). The fire alarm light in room is too bright and flashes throughout the night so it was hard to sleep. My husband found the mattress fine, but I found it very uncomfortable. Half of the staff we spoke to were very nice, the other half were very dry (bordering on rude).
Business response:
Dear Saramar, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room clean, spacious, and a good value. We sincerely apologize for the inconvenience caused by the fire alarm light, the mattress comfort, and the inconsistent experiences with our staff. Guest comfort and satisfaction are very important to us, and your comments have been shared with our management team to address these concerns and improve our services. We truly appreciate your detailed feedback and hope to have the... read more
The room was very clean but only the ne mirror and that was in the bathroom. What I guess was the smoke alarm was located over the bed and a green light flashed every 6 seconds. On the second night at 3am the smoke alarm went off and everyone had to go outside until the fire dept came and shut it off. This hotel is advertised as free breakfast they had had granola bars oat
Business response:
Dear david, We sincerely apologize for the inconvenience caused by the smoke alarm and its bright light, as well as the disruption during the alarm incident. Guest safety and comfort are our top priorities, and your comments have been shared with our maintenance and management teams to prevent similar occurrences in the future. We also appreciate your feedback regarding our breakfast offerings, which we continuously review to enhance guest satisfaction. We hope to have the opportunity to provide a smoother and more comfortab... read more
Clean. Convenient.
Business response:
Dear Brandie, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay clean and convenient. Providing a comfortable and hassle-free experience for our guests is very important to us, and we are glad that our efforts contributed positively to your visit. Your kind words encourage our team to continue maintaining high standards of cleanliness and service for all guests. We truly appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable... read more
Business response:
Thank you for the feedback. We look forward to seeing you in the future.
The AC unit was quite noisy when running. The room was next to the elevator which could have been noisy, but it was broken the night I stayed. I liked the location being close to the BRP.
Business response:
Dear George, We apologize for the noise from the AC unit and any inconvenience caused by the room’s proximity to the elevator, even though it was not operating during your stay. Guest comfort is important to us, and your comments have been shared with our maintenance team to address the AC noise. We appreciate your understanding and value your input, which helps us improve our services. We hope to provide you with an even more comfortable stay in the future. Sincerely, Hotel Management
Nice
Business response:
Dear Sheliah, Thank you for your feedback. We’re delighted to hear that you had a nice experience during your stay at Extended Stay America. Our team takes pride in providing a welcoming and comfortable environment for all our guests, and your kind words are greatly appreciated. Guest satisfaction is very important to us, and it is always encouraging to know that our efforts contributed positively to your stay. We look forward to continuing to provide excellent service and a pleasant experience for you on your future visits.... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 293 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.