Extended Stay America Premier Suites Asheville

Business response:

Dear George, We apologize for the noise from the AC unit and any inconvenience caused by the room’s proximity to the elevator, even though it was not operating during your stay. Guest comfort is important to us, and your comments have been shared with our maintenance team to address the AC noise. We appreciate your understanding and value your input, which helps us improve our services. We hope to provide you with an even more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Sheliah, Thank you for your feedback. We’re delighted to hear that you had a nice experience during your stay at Extended Stay America. Our team takes pride in providing a welcoming and comfortable environment for all our guests, and your kind words are greatly appreciated. Guest satisfaction is very important to us, and it is always encouraging to know that our efforts contributed positively to your stay. We look forward to continuing to provide excellent service and a pleasant experience for you on your future visits.... read more

Business response:

Dear Linda, We sincerely apologize for the inconvenience caused by the elevator being out of service during your stay, especially considering your husband’s mobility challenges. We understand how difficult that must have been and truly regret the impact it had on your visit. Your comments about breakfast and maintenance have been noted and shared with our management team for improvement. We appreciate your patience and hope to provide you with a more comfortable and seamless experience next time. Sincerely, Hotel Management