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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and helpful
The room looked very clean and the bed was very comfortable, the recliner in the room was very nice and comfortable also. The only bad thing was the overwhelming smell of the room. It smelled like stale cigarette smoke that was covered up with heavy air freshener. We only stayed one night, but our clothes reaked of the odor even when we got back home. Overall the room was nice and comfy,but the odor was a big negative.
Business response:
Thank you for your thoughtful review. We are delighted to hear that you enjoyed the comforts of the room. It’s always rewarding to know our accommodations helped make your stay enjoyable. However, we are sorry about the cleanliness issues in your room. Your feedback has been shared with our housekeeping and maintenance teams to ensure deeper inspections and improved measures moving forward. We appreciate your patience and hope to welcome you back with a fresher and more seamless experience next time. Sincerely, Hotel Managem... read more
Staff was friendly.
Business response:
Dear Guest, Thank you for posting your kind review of our hotel. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Elevator was out. 4 flights of stairs with luggage is no fun. Breakfast was soooo limited. Hot water took long time to come on.
Business response:
Dear Jeff, Thank you for your review. We are sorry for the inconvenience caused by the elevator; this is certainly not the welcome we want our guests to have. We understand how frustrating that must have been and appreciate your patience. We also regret that our breakfast options and hot water availability didn’t meet expectations. Your comments have been shared with our operations team to explore improvements in both areas. We are grateful you took the time to share your experience and hope to have the opportunity to provid... read more
New hotel. Good condition. Friendly staff.
Business response:
Thank you for the feedback. We look forward to seeing you in the future.
Kind, attentive staff and the room and communal spaces were clean; however, each night through late hours multiple men would be loitering in the parking lots around the building making it feel unsafe. There were also very loud upstairs neighbors through the AM almost every night.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you found our staff kind and attentive, and that your room met your expectations for cleanliness. However, we sincerely apologize for the discomfort caused by the late-night activity in the parking lot and the noise disturbances from neighboring rooms. Your safety and peace of mind are extremely important to us, and we take these concerns seriously. We have shared your feedback with our leadership and security teams. We appreciate yo... read more
The fire alarm was activated during the night as a result of an employee's actions. We had to evacuate a handicapped person from the 2nd floor. Not knowing the severity, we had to use the elevator against posted signage. There was no offer of compensation for this distressing situation.
Business response:
Dear Guest, We sincerely apologize for the disruption and distress caused by the fire alarm activation during your stay. We understand how alarming and difficult it must have been, especially having to evacuate a handicapped individual from the second floor under uncertain circumstances. Your feedback has been escalated to our concerned team for immediate review. We are committed to improving our emergency protocols and guest support to ensure safety and responsiveness in all situations. Thank you for bringing this to our at... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 299 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.