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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and friendly staff
Basic room. Friendly staff
Yes
Business response:
Dear Guest, Thank you for your feedback of your stay at Extended Stay America. We truly appreciate your kind words and hope that your stay was enjoyable from start to finish. Our team works hard each day to provide a welcoming, comfortable environment. We appreciate your understanding and are committed to enhancing our services for future visits. We hope to have the pleasure of serving you again with a better experience. Sincerely Hotel Management
The phone did not work in the room and I could not get the WIFI to work. The breakfast was not adquate. However the room was clean and it had a great kithenette and the price was great. So, I can look over this other stuff I mentioned if it is clean and a good price. But thats just my opinion.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your positive comments about the clean room, well-equipped kitchenette, and overall value. At the same time, we apologize for the inconvenience caused by the non-working phone, Wi-Fi issues, and limited breakfast selection. Your feedback is important, and we are reviewing these concerns with our team to ensure improvements are made. We’re grateful for your understanding and for recognizing the strengths of your stay. Thank you again for... read more
Clean room
Room was very clean and felt brand new as it just opened last year I believe. Friendly staff upon check in. Breakfast was not your typical continental breakfast, as they just had cereal bars, muffins, and coffee. But it is free, so I did not mind, kept my stomach satisfied until lunch time. Plenty of fast food and shopping nearby.
Business response:
Dear Guest, Thank you for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed our clean, newer room and experienced a warm welcome from our staff at check-in. We appreciate your understanding regarding our simplified breakfast offerings and are glad it served its purpose for your morning. Your comments help us evaluate ways to enhance the guest experience. We’re also pleased that our convenient location with nearby dining and shopping added to your stay. Thank you for choosing Extended Stay America, an... read more
Room was very clean and staff was nice! Nice and easy staying!
The room was modern and spotless. The staff couldn't have been more nicer and accommodating. Will stay here again when visiting Asheville. I would recommend this hotel to anyone.
Business response:
Dear Guest, Thank you so much for your wonderful review and for sharing your experience at Extended Stay America. We’re delighted to hear that you found your room modern and spotless, and that our team made such a positive impression through their kindness and accommodating service. Your recommendation means a great deal to us, and it’s rewarding to know our efforts helped make your visit to Asheville enjoyable. We’re thrilled that you plan to stay with us again and look forward to welcoming you back for another comfortable ... read more
That's the problem the Kitchen was not equipped with anything, the elevator wasn't working, and there was only (1) disposable glass in the bathroom. The bed was squeaky and I believe the person that checked us in was a "One Man Show", he checked us in and delivered a glass to our room, was doing laundry. What an experience and on top of that their phone didn't even work to call the front desk. I had to us my cell phone to call the front desk.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the unequipped kitchen and the non-functioning elevator. We also regret the issue with the room phone and understand how frustrating that must have been. While our staff member was multitasking to ensure all guests needs were met, we appreciate your patience and understanding. Your comments have been shared with our maintenance and housekeeping teams. We value your input and hope to have another opportunity to provide you with a much-improved experience. Sinc... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 302 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.