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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
About this business
Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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Room surpassed expectations! Front Desk Staff were very polite, welcoming, and helpful. Would love to stay again!
Spotless room. First floor noisy. I usually don’t stay on the first floor but it was pretty loud to keep me up since 5 am. Not a lot of sound proofing as the rooms above me sounds like an upstairs in a house. I do like these but will request upper floors next time. I’ve stayed at another one last month & liked it so I will give it another chance.
Business response:
Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you found your room spotless and that you have enjoyed staying with us before. At the same time, we sincerely apologize for the noise disturbance you experienced on the first floor. We understand how important a restful environment is, and we regret that this did not meet your expectations. We appreciate your loyalty and are glad to know you plan to give us another chance. We have noted your room choice for your next visit to Extended Stay America... read more
The room was very clean. Looked brand new. Great deal.
Business response:
Dear Guest, Thank you for your kind words about Extended Stay America. We’re glad to hear the room made such a positive impression and that you felt it offered great value. Our team works hard to maintain a fresh, welcoming environment, and we appreciate you taking the time to share your experience. We hope to welcome you back again. Sincerely, Hotel Management
when I arrived, I was given a room that had not been cleaned. The young lady at front desk gave me another room. Room had every amenity I needed, expect have to get cookware, room temp was good, bed was comfortable, only issue was molded muffins and rotten fruit on morning bar, so I was scared to try coffee or something else on morning bar. If I have a work-related stay in CVille I will probably stay at Extended again
Business response:
Dear Guest, Thank you for staying at Extended Stay America and taking the time to share your review. We value every guest’s feedback, and it is a delight to know you enjoyed all that we have to offer. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon! Sincerely, Hotel Management
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Business response:
Dear Guest, Thank you for sharing your feedback with us. While your feedback is brief, we understand that your stay fell short of the standard we aim to provide. We strive to ensure every guest feels valued and comfortable, and it’s disheartening to know we missed that mark. We hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the future. Sincerely, Hotel Management
The room was spotless!
Price
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re glad the value we offered met your expectations, though we’re sorry if we missed any opportunities to make your visit as seamless and memorable as you deserve. We hope you will consider giving us another chance to demonstrate our commitment to delivering an exceptional experience for every guest. Sincerely, Hotel Management
Very clean, easy check in and accommodated my request to be in a quiet section.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re delighted to hear that you found everything spotless and that check-in was smooth and accommodating. It’s also great to know our team was able to honor your request for a quiet section so that you could enjoy a comfortable, restful visit. We truly appreciate your kind words and hope to welcome you back for another pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 429 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.